Cardiac Study Center (CSC), inc., PS

Call Center Representative

• Schedule new and returning cardiology patient appointments
• Maintain provider schedules according to established guidelines and preferences
• Ensure accuracy of patient demographics and appointment details
• Reschedule appointments and manage cancellations as needed
• Answer inbound calls in a professional and patient-centered manner
• Address patient questions or route inquiries to appropriate departments
• Coordinate communication between patients, providers, and internal teams
• Adhere to HIPAA and OSHA standards at all times
• Maintain accurate documentation in EMR systems
• Provide cross-coverage support across clinic locations as needed

Call Center Patient Services Representative