System Administrator

• Lead administration, configuration, and advanced operational support for production workloads within Microsoft Azure (IaaS/PaaS) and Microsoft 365.
• Provide mandatory administration, maintenance, and expert-level troubleshooting for VMware environments and other current hypervisor technologies.
• Proactively monitor and diagnose critical incidents using tools like Azure Monitor and Log Analytics to analyze server performance and drive system reliability.
• Perform senior-level administration for both Windows and Linux operating systems, including patching, security hardening, user management, and firewall configuration (IPTables/Windows Firewall).
• Act as the final escalation point to quickly analyze, troubleshoot, and resolve complex service requests and production incidents, ensuring strict adherence to SLAs.
• Apply strong practical knowledge of ITIL principles and utilize platforms like ServiceNow for efficient incident, problem, and change management within a regulated enterprise context.
• Perform advanced troubleshooting of remote connectivity (SSH, RDP, VPN, sFTP, SCP, RSYNC), DNS, Load Balancers, and Web Servers (IIS, Nginx, Apache).
• Document solutions thoroughly and provide expert technical guidance and training to junior team members.

Senior Microsoft Systems Administrator

System Administrator

Clinical Systems Administrator – Smartsheet

IT Systems Administrator

Senior System Administrator – M365 & Azure