Customer Experience and CRM Assistant

Carbel Auto Group

CRM Assistant managing customer experience and CRM operations at Carbel Auto Group. Ensuring effective execution of automated journeys and campaigns with a focus on digital transformation.

Posted 5/15/2026full-timeBelo Horizonte • 🇧🇷 BrazilMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Operate day-to-day in the execution, monitoring and maintenance of routines related to the company's CRM and Customer Experience ecosystem;
Ensure correct execution of journeys, campaigns, automations, segmentations and operational flows defined by the team;
Execute the operational setup of automated journeys in Salesforce Marketing Cloud;
Perform operational activities within Salesforce and Marketing Cloud platforms;
Monitor operational performance of journeys, campaigns, integrations and automated flows;
Open, track and resolve support tickets related to the platforms;
Perform operational validations related to the business rules defined by the team.

Requirements

What you’ll need

Bachelor's degree completed or in progress, preferably in fields related to technology, systems, CRM, automation or data;
Basic to intermediate knowledge of Salesforce CRM;
Salesforce Marketing Cloud;
RD Station;
Blip;
Dealer Workflow;
CRM and marketing automation;
Segmentation and parameterization;
Automated journeys and operational flows;
Reports, dashboards and operational controls;
Intermediate Excel required;
Basic knowledge of integrations between platforms;
Operational testing and validations;
Customer Experience and digital channels;
Familiarity with journey concepts, automation and traceability;
Continuous interest in technology, automation, AI and digital evolution.

Benefits

Comp & perks

Commuter transportation allowance;
Meal allowance;
Life insurance;
Private pension plan;
Health and dental plan;
Gympass;
Pharmacy discount program;
Day off;
Discounts on group products and at partner companies.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Salesforce CRMSalesforce Marketing CloudExcelCRM automationSegmentationAutomated journeysOperational flowsIntegrationsOperational testingValidations

Soft Skills

Customer ExperienceMonitoringProblem-solvingAttention to detailCommunication