Customer Experience and CRM Specialist

Carbel Auto Group

Specialist in Customer Experience and CRM at Carbel Auto Group, managing Salesforce and CRM systems operationally. Ensuring efficiency in customer journeys and automations while collaborating across teams.

Posted 5/15/2026full-timeBelo Horizonte • 🇧🇷 BrazilMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

CloudTableau

About the role

Key responsibilities & impact

Operate hands-on to support, evolve and execute routines related to the company’s CRM and Customer Experience ecosystem, ensuring the proper functioning of journeys, automations, integrations, segmentations, campaigns and digital flows related to the area’s operations.
The role requires strong hands-on work with platforms such as Salesforce, Salesforce Marketing Cloud, RD Station, Blip and related systems, and is responsible for building, maintaining, configuring and operationally supporting the company’s CRM and Customer Experience journeys and initiatives.
Work in a dynamic, results-oriented environment focused on operational speed and continuous improvement, requiring organization, analytical capability, monitoring of KPIs and operational support for multiple simultaneous demands.

Requirements

What you’ll need

Desired education: University degree completed or in progress, preferably in fields related to technology, systems, CRM, automation and data.
Desired technical knowledge: Salesforce Marketing Cloud; Salesforce CRM; RD Station; Blip; CRM and marketing automation; automated journeys and CRM flows; segmentations and configurations; reports, dashboards and operational metrics; analytics and performance monitoring; integrations between platforms; functional testing and validation; Customer Experience and relationship channels; intermediate/advanced Excel; Tableau is a plus; familiarity with traceability, journey and automation concepts; ongoing interest in technology, automation, AI and digital evolution.
Desired certifications: Salesforce Marketing Cloud; Salesforce CRM; RD Station; certifications related to CRM, automation and Customer Experience; courses related to martech, analytics and digital platforms.

Benefits

Comp & perks

Transportation allowance
Meal allowance
Life insurance
Private pension plan
Health and dental plan
Gympass
Pharmacy discount program
Day off
Discounts on group products and at partner companies.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Salesforce Marketing CloudSalesforce CRMRD StationBlipCRM automationautomated journeyssegmentationsExcelTableauanalytics

Soft Skills

organizationanalytical capabilitymonitoring of KPIsoperational supportresults-orientedcontinuous improvement

Certifications

Salesforce Marketing Cloud certificationSalesforce CRM certificationRD Station certificationCRM automation certificationCustomer Experience certification