BPM Process Analyst
Carbel Auto Group
full-time
Posted on:
Location Type: Hybrid
Location: Belo Horizonte • Brazil
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Tech Stack
About the role
- Gather information, map processes, identify performance indicators and opportunities for improvement;
- Analyze, model, standardize and optimize processes based on BPM, BPMS, Lean, RPA, AI and agile methodologies, ensuring a systemic view and customer focus;
- Identify critical processes and propose solutions for their optimization and automation;
- Document processes in a structured manner (AS-IS and TO-BE) through documents and videos, detailing flows, rules, procedures, forms and records required to ensure effectiveness and standardization;
- Plan and lead the implementation of processes and monitor initial operations to ensure adherence to the TO-BE model, achievement of defined objectives and change management;
- Participate in training, validation and process checks, clarifying doubts, encouraging feedback and promoting continuous improvement;
- Monitor and analyze processes to achieve productivity gains, eliminate waste, create customer value and drive continuous evolution;
- Support different departments of the company in defining, reviewing and improving processes;
- Work collaboratively with process owners and managers in diagnosing problems and defining solutions;
- Manage projects covering stages such as initiation, planning, current-state diagnosis, definition of the future model, automation, implementation, verification, control and continuous improvement;
- Promote a culture of continuous improvement, innovation and process orientation across the organization.
Requirements
- Experience in process offices or similar areas, preferably in medium to large organizations;
- Bachelor's degree completed or in progress in fields related to technology or process engineering;
- Familiarity with BPM concepts and practices, agile methodologies, Design Thinking, Lean and Six Sigma;
- Knowledge of value measurement techniques, performance indicators (KPIs) and data analysis;
- Experience monitoring action plans, mitigating risks and managing process improvement projects;
- Proficiency with tools such as Bizagi, Visio, Balsamiq, MS Project, Planner, Microsoft Office, Miro, Canva or similar;
- Experience in developing, supporting or implementing processes using BPMS, RPA and AI-based solutions;
- Mindset oriented to continuous improvement, innovation and automation;
- Desirable experience in medium- to high-complexity projects involving innovation and automation;
- Specialization in Business Process Management or related areas is a plus;
- Analytical, critical and organized profile, with good time management and results orientation;
- Ability to work collaboratively and cross-functionally with the team and other departments;
Benefits
- Transportation allowance;
- Meal allowance;
- Life insurance;
- Private pension plan;
- Health and dental insurance;
- Gympass;
- Pharmacy discount program;
- Day off;
- Discounts on group products and partner companies.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
BPMBPMSLeanRPAAIagile methodologiesDesign ThinkingSix Sigmadata analysisperformance indicators
Soft Skills
continuous improvementinnovationcollaborationcritical thinkingorganizationtime managementresults orientationcustomer focuschange managementproblem diagnosis
Certifications
Bachelor's degree in technology or process engineeringspecialization in Business Process Management