Strategic Account Manager

Capture One

Strategic Account Manager driving enterprise growth at Capture One in New York City. Focusing on renewals and expansion across blue-chip accounts in a hybrid work environment.

Posted 4/24/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $130,000 - $150,000 per yearWebsite

About the role

Key responsibilities & impact

Manage and develop a portfolio of enterprise and mid-market blue-chip brands. Build strong, long-term relationships, drive renewals, and identify opportunities to expand usage, increase seat count, and deepen product adoption across teams and departments.
Own the full lifecycle of existing accounts, identifying upsell and cross-sell opportunities, including positioning new products and capabilities. Expand single-team deployments into multi-division or enterprise-wide agreements through multi-threaded engagement.
Lead renewal cycles to protect and grow ARR. Proactively manage account health, engagement, and timing to ensure smooth renewals and minimize churn risk while identifying growth opportunities within the renewal motion.
Act as a trusted advisor to clients, understanding their workflows, challenges, and business goals. Navigate complex organizations with multiple stakeholders, including creative, technical, procurement, and executive teams.
Maintain disciplined pipeline management and reporting in HubSpot. Manage deal progression and velocity, deliver accurate forecasts, and operate with structured sales rigor and accountability across renewals and expansion opportunities.
Work closely with Market Activations on events across the Americas, share customer insights with Product and leadership to help inform strategy, and partner with Customer Success to ensure smooth onboarding, strong adoption, and long-term customer success.

Requirements

What you’ll need

5–7 years of experience managing and growing enterprise or mid-market accounts, with a strong track record in renewals, upsells, and account expansion.
Proven ability to manage complex client relationships and drive revenue growth within existing accounts through consultative selling and strategic account planning.
Experience working with enterprise customers, preferably within creative, marketing, retail, media or related industries. Though not required.
Strong ability to navigate multi-stakeholder environments, lead commercial conversations, and manage renewal and expansion cycles.
Excellent CRM discipline with experience in HubSpot, ensuring strong forecasting accuracy and pipeline visibility.
Highly organized, self-sufficient, and comfortable operating in a fast-paced, performance-driven environment.
Excellent communication and cross-functional collaboration skills, with a proactive approach to feedback and continuous improvement.
Familiarity with photography, creative software, or digital imaging is advantageous but not essential.

Benefits

Comp & perks

Hybrid work schedule with three days per week in our brand-new SoHo office, right off Canal Street
4 weeks of paid vacation, giving you dedicated time to fully recharge
3 weeks of “passport working,” offering the flexibility to work from anywhere
12 company holidays aligned with recognized U.S. federal holidays
Comprehensive, company-paid health insurance to support your overall well-being
401(k) plan with employer match, helping you build long-term financial security
17 weeks of fully paid maternity leave, reflecting our commitment to supporting you and your family
Structured onboarding experience based in our New York City office
One-week onboarding experience in Denmark, working alongside our global team and leadership
A unique opportunity to build international relationships and gain firsthand exposure to our global business from day one
Work with the latest Apple products as part of your setup
Company phone provided to keep you connected
Home internet costs covered to ensure a seamless and productive work environment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementrenewalsupsellingcross-sellingconsultative sellingstrategic account planningpipeline managementforecasting accuracycustomer onboardingproduct adoption

Soft Skills

relationship buildingorganizational skillsself-sufficiencycommunication skillscross-functional collaborationproactive feedbackcontinuous improvementnavigating multi-stakeholder environmentsleading commercial conversationsmanaging complex client relationships