Manager

• Lead a growing team of Professional Services Consultants and Architects who implement CaptivateIQ's Incentive Compensation Management (ICM) solutions for our customers.
• Own a portfolio of strategic implementations and serve as the strategic liaison between delivery teams, Product, and Customer Experience leadership.
• Evolve our delivery frameworks, deepening consultative engagement with enterprise customers, and ensuring our implementations set clients up for long-term success and adoption.
• Track, monitor, and analyze KPIs (NPS, time-to-value, utilization, project profitability) to identify trends and improvement opportunities.
• Lead initiatives focused on scalability, automation, and knowledge sharing to drive faster, more consistent delivery.
• Champion a culture of consultative thinking and long-term customer success - coaching the team to look beyond go-live and focus on customer enablement and outcomes.
• Champion the strategic adoption of AI and automation to enhance team efficiency and insight, ensuring technology complements rather than compromises the consultative customer relationship.
• Manage delivery performance across the portfolio (capacity planning, utilization, margin, quality metrics, and customer satisfaction).

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