Customer Service Supervisor
Captativa
full-time
Posted on:
Location Type: Hybrid
Location: São Paulo • 🇧🇷 Brazil
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Supervise the Call Center agent team, ensuring tasks are completed and service quality is maintained
- Periodically review and monitor interactions (calls, emails, WhatsApp and other channels), providing clear and constructive feedback
- Conduct regular meetings for alignment, performance tracking and the professional development of the team
- Monitor key performance indicators (KPIs), report results to leadership and propose improvements
Requirements
- Bachelor's degree in a health-related field
- Intermediate to advanced proficiency in English
- Experience in leadership within customer service or customer relations
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
supervisionfeedbackperformance trackingprofessional developmentcommunicationleadership
Certifications
Bachelor's degree