Vice President, Coverage Consultation Center
Horace Mann
Vice President, Service
Capsa Healthcare
full-time
Posted on:
Location Type: Remote
Location: Remote • Ohio • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Lead, integrate, and continuously improve nationwide service delivery operations for Clinical Workflow Solutions and Pharmacy Automation
- Build and inspire high-performing, customer-centric service teams; optimize team structure and resources
- Continuously improve quality, responsiveness, and consistency of service delivery and tailor service models to customer segments
- Own Service P&L, develop and execute commercial strategies to grow revenue and improve net income
- Negotiate service contracts and vendor agreements and identify/launch new service offerings
- Report to SVP, General Manager & Customer Success and collaborate with internal stakeholders and external partners
Requirements
- Bachelor’s Degree in business, healthcare administration, or a related field (MBA preferred)
- At least 7 years' progressive leadership experience overseeing service teams in healthcare or related industries
- Proven track record managing service delivery operations, owning P&L, and driving revenue and margin growth
- Demonstrated expertise in building customer loyalty and delivering measurable improvements in service quality
- Strong skills in process optimization and operational scaling
- Effective collaborator, adept at vendor negotiation and cross-functional leadership
Benefits
- Competitive salary, commensurate with experience
- Medical, dental, and vision insurance
- Paid parental leave
- Paid time off
- Paid holidays
- 401(k) with company match
- Company-paid life, AD&D, and long-term disability insurance
- Voluntary insurance plans, including short-term disability and supplemental coverage
- Supportive team culture within an innovative, growth-oriented company
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
service delivery operationsP&L managementcommercial strategiesvendor negotiationprocess optimizationoperational scalingcustomer loyaltyservice quality improvement
Soft skills
leadershipcollaborationcustomer-centric focusteam buildinginspirationeffective communication
Certifications
Bachelor’s DegreeMBA
