Director, Channel Strategy & Patient Services

Capricor Therapeutics, Inc.

Director/Senior Director responsible for building channel strategy and patient services at Capricor Therapeutics. Leading support capabilities for product launches in the biotech space.

Posted 5/14/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $200,000 - $265,000 per yearWebsite

About the role

Key responsibilities & impact

Drive Capricor’s U.S. distribution channel strategy, including 3PL selection and oversight, specialty distributor network design, trade agreements, and product flow from manufacturer to dispensing channel.
Build and run Capricor’s U.S. patient services model across therapeutic areas, including referral intake, benefits investigation, prior authorization, and case management.
Partner with internal teams to support the selection, onboarding, and ongoing management of 3PL, specialty distributor, hub, and specialty pharmacy partners, ensuring clear SLAs, KPIs, and governance frameworks.
Map, standardize, and enhance patient journeys across programs to reduce access friction and support timely initiation of therapy.
Develop and maintain SOPs and training materials for patient and provider facing interactions, ensuring alignment with regulatory, legal, and compliance expectations.
Run financial assistance and affordability programs, including copay, patient assistance, and bridge/quick-start, with external vendors.
Support site onboarding and certification processes for institutionally administered or infused therapies, working closely with treatment centers and operational partners.
Collaborate closely with Market Access to align patient services workflows with payer requirements, reimbursement expectations, and access pathways.
Partner with Commercial Operations and IT to ensure effective data capture, reporting, and system integration across vendor ecosystems.
Develop dashboards, KPIs, and reporting insights to monitor program performance, patient experience, and operational effectiveness.
Define KPIs and build the launch-readiness measurement framework for channel and patient services, covering pre-launch leading indicators and post-launch performance tracking.
Manage relationships and budgets with channel, hub, and patient services vendors; lead RFPs and contracting in partnership with Procurement and Legal.
Build a small team of patient services and channel operations staff over time, and advise Commercial leadership on how the team should grow.
Run ad-hoc analyses and scenario evaluations for Commercial leadership and internal stakeholders.
Establish processes, templates, and tools so channel and patient services execution stays consistent as the company grows.

Requirements

What you’ll need

Bachelor’s degree required; advanced degree or clinical background (e.g., RN, PharmD) preferred.
10+ years of experience across pharmaceutical channel strategy, 3PL and specialty distribution management, patient services, hub operations, or specialty pharmacy oversight within biotech or pharma.
Demonstrated success building or scaling patient support programs for rare disease or specialty therapies.
Experience supporting product launches, ideally in rare diseases or complex infused therapies.
Deep expertise in pharmaceutical distribution models (3PL, specialty distributor, specialty pharmacy), benefits verification, prior authorization workflows, case management, and financial assistance programs.
Strong operational discipline, empathy, and vendor partnership experience.
Can explain complex channel and patient services topics clearly to leadership and cross-functional teams.
Proven ability to manage multiple priorities and operate effectively in a fast-paced, growth-stage environment.
Has led or contributed to a commercial launch and built channel and patient services capabilities from scratch at a pre-commercial or early-commercial company.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Capricor Therapeutics, Inc. Website LinkedIn All Job Openings 51 - 200 employees Founded 2005 🧬 Biotechnology 💊 Pharmaceuticals 🔬 Science Biotechnology
Pharmaceuticals
Science Capricor Therapeutics, Inc. is a clinical-stage biotechnology company developing cell- and exosome-based therapeutics, focused on precision medicine for Duchenne muscular dystrophy and other serious diseases. The company advances allogeneic cardiosphere-derived cells (CDCs) and exosome platforms across a multi-stage pipeline, including investigational cell therapy (deramiocel) and approaches for loading therapeutic oligonucleotides into exosomes. Capricor emphasizes patient-focused development, translational research, and strategic partnerships to bring novel biologic medicines to patients. Director, Channel Strategy & Patient Services Job not on LinkedIn 🔥 6 minutes ago 🇺🇸 United States – Remote 💵 $200k - $265k / year ⏰ Full Time 🟠 Senior 👔 Director Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Drive Capricor’s U.S. distribution channel strategy, including 3PL selection and oversight, specialty distributor network design, trade agreements, and product flow from manufacturer to dispensing channel.
Build and run Capricor’s U.S. patient services model across therapeutic areas, including referral intake, benefits investigation, prior authorization, and case management.
Partner with internal teams to support the selection, onboarding, and ongoing management of 3PL, specialty distributor, hub, and specialty pharmacy partners, ensuring clear SLAs, KPIs, and governance frameworks.
Map, standardize, and enhance patient journeys across programs to reduce access friction and support timely initiation of therapy.
Develop and maintain SOPs and training materials for patient and provider facing interactions, ensuring alignment with regulatory, legal, and compliance expectations.
Run financial assistance and affordability programs, including copay, patient assistance, and bridge/quick-start, with external vendors.
Support site onboarding and certification processes for institutionally administered or infused therapies, working closely with treatment centers and operational partners.
Collaborate closely with Market Access to align patient services workflows with payer requirements, reimbursement expectations, and access pathways.
Partner with Commercial Operations and IT to ensure effective data capture, reporting, and system integration across vendor ecosystems.
Develop dashboards, KPIs, and reporting insights to monitor program performance, patient experience, and operational effectiveness.
Define KPIs and build the launch-readiness measurement framework for channel and patient services, covering pre-launch leading indicators and post-launch performance tracking.
Manage relationships and budgets with channel, hub, and patient services vendors; lead RFPs and contracting in partnership with Procurement and Legal.
Build a small team of patient services and channel operations staff over time, and advise Commercial leadership on how the team should grow.
Run ad-hoc analyses and scenario evaluations for Commercial leadership and internal stakeholders.
Establish processes, templates, and tools so channel and patient services execution stays consistent as the company grows. 🎯 Requirements
Bachelor’s degree required; advanced degree or clinical background (e.g., RN, PharmD) preferred.
10+ years of experience across pharmaceutical channel strategy, 3PL and specialty distribution management, patient services, hub operations, or specialty pharmacy oversight within biotech or pharma.
Demonstrated success building or scaling patient support programs for rare disease or specialty therapies.
Experience supporting product launches, ideally in rare diseases or complex infused therapies.
Deep expertise in pharmaceutical distribution models (3PL, specialty distributor, specialty pharmacy), benefits verification, prior authorization workflows, case management, and financial assistance programs.
Strong operational discipline, empathy, and vendor partnership experience.
Can explain complex channel and patient services topics clearly to leadership and cross-functional teams.
Proven ability to manage multiple priorities and operate effectively in a fast-paced, growth-stage environment.
Has led or contributed to a commercial launch and built channel and patient services capabilities from scratch at a pre-commercial or early-commercial company. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Senior Director, Innovative Mobility 🔥 24 minutes ago CALSTART 51 - 200 🚗 Transport ⚡ Energy 🌍 Social Impact Website LinkedIn All Job Openings Senior Director leading zero-emission personal mobility strategies at CALSTART. Shaping national vision and creating programs for innovative mobility solutions. 🇺🇸 United States – Remote 💵 $140k - $178k / year 💰 Grant on 2022-01 ⏰ Full Time 🟠 Senior 👔 Director 🦅 H1B Visa Sponsor Senior Director, Strategy 🔥 35 minutes ago Western Digital 10,000+ employees 👥 B2C 🤝 B2B 🔧 Hardware Website LinkedIn All Job Openings Strategic leader at Western Digital driving business opportunities in storage adjacencies. Focused on innovations in software-defined storage, partnerships, and new business models. 🇺🇸 United States – Remote 💵 $224.5k - $299.3k / year 💰 $900M Post-IPO Equity on 2023-01 ⏰ Full Time 🟠 Senior 👔 Director 🦅 H1B Visa Sponsor Associate Director/Director of Statistical Programming 🔥 1 hour ago Recursion 201 - 500 🧬 Biotechnology 🤖 Artificial Intelligence 💊 Pharmaceuticals Website LinkedIn All Job Openings Leading statistical programming across clinical programs at Recursion, enhancing drug discovery through innovative technologies and high-quality deliverables. 🇺🇸 United States – Remote 💵 $200.6k - $260.2k / year 💰 $150M Post-IPO Equity on 2022-10 ⏰ Full Time 🟠 Senior 👔 Director 🦅 H1B Visa Sponsor Senior Director, Medical Science Liaisons – MSLs 🔥 3 hours ago Secura Bio, Inc. 51 - 200 🧬 Biotechnology 💊 Pharmaceuticals Website LinkedIn All Job Openings Senior Director of Medical Science Liaisons leading U.S. field-based medical affairs organization at Secura Bio. Focused on strategic scientific engagement across oncology therapeutic areas. 🇺🇸 United States – Remote 💵 $245k - $303k / year 💰 $90M Debt Financing - Secura Bio on 2019-03 ⏰ Full Time 🟠 Senior 👔 Director Senior Director, Professional Services Management 🔥 5 hours ago Veeam Software 1001 - 5000 ☁️ SaaS 🔒 Cybersecurity 🏢 Enterprise Website LinkedIn All Job Openings Sr Director of Professional Services at Veeam Software managing delivery of professional services through partner-aligned model. Leading Professional Services and Technical Account Management teams to enhance customer value. 🇺🇸 United States – Remote 💵 $176.5k - $366.4k / year 💰 $500M Private Equity Round on 2019-01 ⏰ Full Time 🟠 Senior 👔 Director 🦅 H1B Visa Sponsor View More Director Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

pharmaceutical channel strategy3PL managementspecialty distribution managementpatient serviceshub operationsspecialty pharmacy oversightbenefits verificationprior authorization workflowscase managementfinancial assistance programs

Soft Skills

operational disciplineempathyvendor partnershipcommunicationprioritizationadaptabilityleadershipteam buildinganalytical skillsproblem-solving

Certifications

Bachelor's degreeadvanced degreeRNPharmD