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About the role
- Oversee client and merchant onboarding (ECs) within projects, ensuring agreed SLAs are met;
- Liaise with internal teams such as Risk, Logistics, Commercial and Operations;
- Monitor and ensure the operation of automations (Make, Pluga and RDStation), ensuring:
- Automatic credentialing of ECs;
- Correct sending of activation communications (WhatsApp and email);
- Support the definition, documentation and organization of scope, requirements and workflows;
- Prepare reports, presentations and monitoring indicators (KPIs);
- Identify risks, bottlenecks and opportunities for continuous improvement;
- Develop and deliver training on the products and solutions implemented with clients;
- Conduct quantitative and qualitative research on activation and solution usage, including direct client contact;
- Create communications and campaigns for the project client base (use of AI is encouraged);
- Create and maintain project hotsites and dashboards using AI tools;
- Organize timelines, deadlines, deliverables and owners, ensuring alignment between Cappta and clients.
Requirements
- Availability to travel;
- Strong organizational skills and ability to handle multiple demands;
- Excellent written and verbal communication;
- Comfortable working collaboratively across different departments;
- Analytical mindset and problem-solving orientation;
- Proactive, responsible and eager to learn;
- Familiarity with digital tools, automation and the day-to-day use of AI.
Benefits
- Remote work (Home Office)
- Home office allowance
- Meal/food voucher (Pluxee)
- Medical and dental insurance (SulAmérica)
- Digital Hospital (Conexa)
- Life insurance (Prudential)
- Childcare assistance for children under five (5) years old
- Wellhub
- Partnerships with Open English and the USP MBA program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
client onboardingmerchant onboardingautomationcredentialingreport preparationKPI monitoringquantitative researchqualitative researchtraining developmentworkflow documentation
Soft skills
organizational skillscommunicationcollaborationanalytical mindsetproblem-solvingproactive attituderesponsibilityeagerness to learn