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Customer Service Rep I – Paratransit
CapMetroEntry level Customer Service Representative in Paratransit for MetroAccess, answering calls and processing reservations. Supporting customer inquiries and ensuring service quality at Capital Metro.
About the role
Key responsibilities & impact- Answers MetroAccess’ reservation lines to create, cancel, and confirm trips for MetroAccess customers.
- Understands and applies MetroAccess trip booking policies and rules including conditional eligibility enforcement.
- Performs scripted outgoing calls for customer outreach to MetroAccess customers.
- Assists customers with MetroAccess reservation policies.
- Support Capital Metropolitan Transportation Authority’s Safety Management Systems (SMS) process by ensuring staff follows safety and security policies, considers safety in every action, and ensures safety and security concerns are reported.
- Perform other position related duties as required and/or assigned.
Requirements
What you’ll need- High school diploma or GED required.
- Two (2) years of professional customer service experience preferred.
- One (1) year experience as a Customer Service Representative in a call center preferred.
- Bilingual (English and Spanish) preferred.
- Knowledge of the Austin Street system.
- Working knowledge of MS Word, Excel, Outlook, Internet Explorer, and new systems as they are introduced.
- Excellent skill level of telephone delivery of customer service.
- Skill in reading and relaying information to customers.
- Ability to give accurate directions by telephone.
- Ability to communicate effectively over the phone, in writing, and in person.
- Ability to utilize numerous sources of paper and electronic information to solve customer inquiries.
- Ability to effectively use internet navigation systems.
- Ability to utilize professional customer service and problem-solving skills to effectively resolve customer issues both verbally and in writing.
Benefits
Comp & perks- Reasonable accommodations may be made to enable individuals with disability to perform the essential functions as previously described.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicecall center experiencebilingualknowledge of Austin Street systemtelephone deliveryinternet navigationproblem-solving
Soft Skills
communicationreading and relaying informationaccuracy in directionseffective writingcustomer inquiry resolution
Certifications
high school diplomaGED