CapMetro

People Services Advisor III

CapMetro

full-time

Posted on:

Location Type: Hybrid

Location: Austin • Texas • United States

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • The Advisor III, People Services reports to the Program Manager, People Services and Analytics and serves as a lead resource within the Employee Resource Center (ERC) for employee relations and compliance matters.
  • This role leads employee relations investigations, owns employment-based immigration processes and compliance, oversees documentation quality standards, and interprets policies in complex matters.
  • The Advisor III also receives and responds to Tier 1 People & Culture inquiries and serves as an escalation point for sensitive or high-risk concerns.
  • The Advisor III exercises advanced professional judgment while ensuring regulatory compliance, risk mitigation, and consistent policy application.

Requirements

  • Bachelors’ degree in Business Administration, Human Resources or a related field is required. Additional related experience may substitute for education on a year for year basis up to four years.
  • Six (6) or more years of progressively responsible Human Resources experience, including employee relations and compliance responsibility.
  • Experience conducting workplace investigations.
  • Experience managing or supporting employment-based immigration processes preferred.
  • PHR, SPHR, or SHRM certification preferred.
  • Proficient experience with Microsoft Office suite including Excel, Word, PowerPoint, SharePoint, Teams and Outlook, or similar software
  • Working knowledge of employment law, regulatory compliance requirements, and employee relations best practices.
  • Demonstrated ability to conduct thorough, objective investigations and analyze complex information.
  • Strong professional judgment and decision-making skills in sensitive or high-risk matters.
  • Ability to interpret and apply policies in complex situations with consistency and fairness.
  • Strong written and verbal communication skills, including the ability to prepare clear investigative findings and documentation.
  • Ability to maintain confidentiality and manage sensitive matters with discretion and integrity.
  • Strong organizational skills and ability to manage multiple priorities in a dynamic environment.
  • Ability to build effective working relationships across all levels of the organization.
Benefits
  • Work with a diverse, collaborative, and energetic workforce whose focus is to bring innovation into the industry and how we serve our customers and team members.
  • Utilize our free and reduced-fare transit service to get to the office and then plan to hit the gym (for free) and work with our onsite trainers, before heading back home.
  • If you have children between the ages of 6 months and 6 years old, enroll them in the onsite award-winning Childcare and Learning Center.
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
employee relationscomplianceworkplace investigationsemployment-based immigration processesregulatory compliancepolicy interpretationdocumentation quality standardsdata analysisMicrosoft OfficeExcel
Soft Skills
professional judgmentdecision-makingcommunicationconfidentialitydiscretionorganizational skillsrelationship buildingability to manage multiple prioritiesobjectivityintegrity
Certifications
PHRSPHRSHRM certification