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IT Desktop Support Specialist
Capitol Broadcasting CompanyIT Support Specialist providing technical support for CBC's business lines including broadcast television and radio. Managing service desk operations and assisting with asset management in a junior-level role.
Tech Stack
Tools & technologiesAndroidiOSMacOSServiceNow
About the role
Key responsibilities & impact- Provide responsive technical support to end users, ensuring a positive customer service experience.
- Manage IT service desk ticket lifecycle from initial report to resolution, escalating when necessary.
- Configure, deploy, and support PCs, monitors, tablets, and mobile devices (Windows, macOS, iOS, Android).
- Assist with PC imaging, staging, and deployment using enterprise deployment tools.
- Install and maintain hardware and software, including upgrades and troubleshooting.
- Provide remote and in-person support for technical issues.
- Create and maintain documentation, including user guides and internal procedures.
- Assist with corporate cellular service provider account management, including activations, upgrades, and plan changes.
- Maintain inventory and configuration records for hardware and software assets.
- Track software licensing and ensure compliance through accurate documentation.
- Identify and suggest opportunities for process automation.
- Support and educate users on IT systems and best practices.
Requirements
What you’ll need- Fluency in spoken and written English with demonstrable ability to write clear and concise communications without the assistance of AI.
- 2+ years’ experience in an IT Service Desk role or equivalent IT support.
- 2+ years’ experience supporting Windows 10/11 computers. MacOS is a bonus.
- 1+ years’ experience managing an IT ticketing system queue (e.g., ServiceNow, Remedy, or ServiceDesk Plus).
- 1+ years’ experience creating and updating IT documentation for both IT and users.
- Assertiveness to get the data, deliverables, and results required.
Benefits
Comp & perks- Competitive salary based on experience.
- Comprehensive health insurance plan options.
- Vision and Dental Insurance.
- Company sponsored life insurance.
- Numerous voluntary benefit options – legal plans, pet insurance, discounted home and auto and more!
- 401K with company match.
- Generous paid time off.
- 9 paid company holidays.
- Opportunities for professional development and career growth.
- Dynamic and inclusive work environment with a supportive team culture.
- Exciting projects and growth opportunities within a leading organization.
- Opportunities to attend free local events, such as sporting events, concerts, shows, and more.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical supportPC imaginghardware installationsoftware installationtroubleshootingprocess automationWindows 10Windows 11macOSdocumentation creation
Soft Skills
customer servicecommunicationassertiveness