Capital Vacations

Multi-Site General Manager

Capital Vacations

full-time

Posted on:

Location Type: Office

Location: Ocean City • Maryland • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

React

About the role

  • Overseeing the operations functions of the Resort
  • Processing and submitting payroll to Human Resources
  • Holding regular briefings and meetings with all heads of departments
  • Oversees and manages all departments and works closely with department heads daily
  • Is accountable for the responsibilities of department heads and takes ownership of all guest complaints
  • Steps in and performs any task or covers any department as necessary, including front desk, housekeeping, maintenance, etc
  • Ensuring full compliance with Resort Operating controls, SOPs, policies, procedures, and service standards
  • Leads all key property issues, including capital projects, customer service, and refurbishment
  • Handles complaints and oversees service recovery procedures
  • Is responsible for the preparation, presentation, and subsequent achievement of the resort's Annual Operating Budget, Marketing and Sales Plan, and Capital Budget
  • Manages ongoing profitability of the Resort, ensuring revenue and guest satisfaction targets are met and exceeded
  • Delivers resort budget goals and sets other short- and long-term strategic goals for the property
  • Develops improvement actions and carries out cost savings
  • Ensures all decisions made are in the best interest of the Resort and Management
  • Maintains a strong understanding of P&L statements and the ability to react with impactful strategies
  • Ensures the monthly financial outlooks for the Resort are on target and accurate
  • Prepares monthly financial reporting for the Owners and Board Members
  • Draws up plans and budget (revenue, costs, etc.) for Owners
  • Provides effective leadership to all Resort Team Members
  • Responds to audits to ensure continual achieved improvement
  • Is responsible for safeguarding the quality of operations (both internal & external audits)
  • Is responsible for legalization, Occupational Health & Safety Act, fire regulations, and other legal requirements
  • Is available to travel on company business to assist in offsite training support and or New Business transitions if needed (average 1-2-week assignments)

Requirements

  • Bachelor's Degree in Business Management/Hospitality OR equivalent industry job-related experience
  • Experience as a General Manager or Assistant General Manager preferred
  • Experience within the hospitality industry
  • Excellent verbal and written communication skills
  • Proven strong leadership skills
  • Ability to manage, direct, and complete assigned duties
  • Excellent computer skills, Microsoft Office Suite abilities
  • Ability to prioritize, manage, and delegate efficiently
  • The ability to have a flexible schedule
Benefits
  • Competitive Salary
  • Paid Time Off and Paid Holidays
  • Career Growth
  • Medical/Dental with employer contribution
  • Voluntary Life Insurance, Disability, and Aflac Insurance
  • Company-paid life insurance and long term disability
  • 401 (k) retirement plan
  • Travel Perks to Resort Locations
  • Company Perks Program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
P&L statementsbudget preparationfinancial reportingservice recovery procedurescost savingscompliance with SOPsoperating controlscapital projectsguest satisfaction managementmarketing and sales planning
Soft skills
leadershipcommunicationproblem-solvingdelegationprioritizationflexibilityteam managementstrategic planningcustomer serviceauditing response
Certifications
Bachelor's Degree in Business ManagementBachelor's Degree in Hospitality