
Customer Success Analyst
Capital Rx
full-time
Posted on:
Location Type: Remote
Location: New York • United States
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Salary
💰 $80,800 - $101,000 per year
About the role
- Provide subject matter expertise support on Judi’s function and reporting capabilities related to prior authorization
- Take accountability for accurate translation of reporting requirements for Capital Rx’s customers
- Support analytics and reporting needs for the prior authorization team and related groups
- Own swift resolution and clear communication of critical reporting issues
- Present analysis results clearly
- Assist in testing of new Judi functionality to ensure enhancements are functioning as expected and accurately processing claims transactions
- Build key cross-functional relationships with other internal teams
- Provide virtual and in-person product demonstrations
- Note: Role may periodically require meeting participation, service support or other requirements outside of standard business hours
Requirements
- Bachelor’s degree, with record of strong academic performance in Computer Science, Actuarial Science, Statistics, or Economics or equivalent work experience strongly preferred
- 2+ years of proven experience in data analytics and reporting required
- 2+ years of experience in Structured Query Language (SQL) required
- 2+ years of experience with ETL or ELT preferred
- 2+ years of PBM, pharmacy, health plan, or related experience preferred
- 1+ years working with JSON or other data-exchange format tools preferred
- 1+ year of Python, R, or similar programming experience preferred
- Experience presenting analysis to clients and/or management preferred
- Proficient in Microsoft Excel
- Extremely organized, detail-oriented, and able to easily pivot priorities
- Ability to work effectively with virtual teams
- Ability to travel 5-10%
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analyticsreportingStructured Query Language (SQL)ETLELTJSONPythonRMicrosoft Excel
Soft Skills
communicationorganizationdetail-orientedability to pivot prioritiesability to work with virtual teams
Certifications
Bachelor’s degree in Computer ScienceBachelor’s degree in Actuarial ScienceBachelor’s degree in StatisticsBachelor’s degree in Economics