Relationship Manager – Customer Growth, Business Cards & Payments

Capital One

Capital One relationship manager growing Business Cards & Payments customers across Tennessee, North Carolina, and South Carolina. Driving consultative sales, account engagement, and customer purchase volume.

Posted 9/3/2026full-timeCharlotte • North Carolina, South Carolina, Tennessee • 🇺🇸 United StatesMid-LevelSenior💰 $100,000 - $135,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong relationship-building and consultative selling skills to drive customer engagement and optimize business solutions. Proficient in managing the sales cycle and utilizing CRM systems to enhance customer interactions and data compliance.

Highest-signal resume keywords

Sales ExperienceConsultative SellingCustomer Relationship ManagementSalesforce.com ProficiencyFinancial Services Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales ExperienceConsultative SellingCustomer Needs AssessmentData AnalysisProject Management

Soft Skills

Relationship BuildingInterpersonal SkillsOrganizational SkillsOral Presentation SkillsNetworking Skills

Tools & Technologies

Salesforce.comGoogle SuiteCRM Systems

Industry Keywords

Financial ServicesSmall Business CustomersSales Cycle ManagementBusiness SolutionsIncremental Charge Volume

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Build long-term meaningful relationships with business owners
Understand customers' businesses and goals and help them achieve greater success
Use a consultative approach to optimize rewards and benefits from products
Serve as a trusted advisor and informed teacher to business owners
Grow customer purchase volume in the assigned territory
Manage all aspects of the sales cycle
Conduct outreach to business owners to set appointments
Assess current customers' needs using a consultative approach
Drive existing account engagement
Educate customers on the Capital One value proposition and business solutions
Teach customers how to leverage purchasing, travel, and electronic accounts payable payment solutions
Learn purchasing needs and behaviors of current customers
Analyze total business spend to identify opportunities for additional products and services
Build broad and technical product knowledge and understand customer processes
Assist customers with incorporating products into purchasing platforms and bookkeeping software
Maintain and update CRM systems for data compliance
Drive incremental card charge volume with existing customers

Requirements

What you’ll need

At least 3 years of sales experience
Bachelor's Degree (preferred)
5 years of outside customer sales experience as an individual contributor, driving new acquisition and managing a client portfolio (preferred)
1 year of experience working with Small Businesses Customers (preferred)
1 year of experience in the financial services industry (preferred)
Proficiency using Salesforce.com (preferred)
Proficiency using Google Suite (preferred)
Ability to secure appointments directly with customers
Proven experience growing existing customers in the field
Relationship building and strategic selling skills
Strong organizational, interpersonal, telephone, and PC skills
Excellent needs-based oral presentation skills
Project and process management, interpersonal influence, networking, project ownership, and workflow management skills
Capital One will not sponsor a new applicant for employment authorization for this position

Benefits

Comp & perks

Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI)
Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being
Equal opportunity employer committed to non-discrimination
Reasonable accommodation support for applicants