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Manager, Project Management – Customer Service Platforms
Capital OneCapital One project management leader improving automation, risk controls, and resilience for financial customer service platforms. Leading cross-functional delivery across Risk, Product, Tech, and Data.
Posted 9/2/2026full-timeRichmond • Illinois, Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $138,100 - $173,400 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Project Management and People Management, with a focus on process oversight, compliance, and risk reduction. Capable of driving process improvements and automation while building strong stakeholder relationships across various functions.
Highest-signal resume keywords
Project ManagementPeople ManagementProcess ImprovementCompliance ControlsStakeholder Relationship Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Process OversightRisk ManagementAutomationMetrics MonitoringOperational Resilience
Soft Skills
Problem SolvingInfluencingConsultingDocumentationLeadership
Certifications & Qualifications
PMPLeanAgileSix Sigma
Industry Keywords
MarketingCredit Line ManagementBalance Transfer ProgramsWell Managed Control SuiteStakeholder Engagement
Tech Stack
Tools & technologiesPMP
About the role
Key responsibilities & impact- Provide L2 Process oversight for core platforms supporting marketing, credit line management, and balance transfer programs
- Help transform the Well Managed control suite to make it more automated, effective, and resilient
- Solve complex problems, influence product design, and consult on new initiatives
- Translate high-level intent into pragmatic requirements and implementation plans
- Own, operate, and document end-to-end processes
- Identify failure modes and develop or maintain controls for compliance and risk reduction
- Build stakeholder relationships across Risk, Product, Tech, and Data to drive transparency, buy-in, and outcomes
- Drive process improvements and automation using emerging technology
- Lead resolution of complaints and risk events
- Monitor process health through metrics and operational resilience practices
- Ensure testing outcomes and observations are incorporated into operational resilience and continuous improvement cycles
- Serve as leader and subject matter expert for well-managed delivery execution
Requirements
What you’ll need- Bachelor’s Degree or military experience
- At least 4 years of Project Management experience
- At least 1 year of People Management experience
- Preferred: Masters Degree or MBA
- Preferred: 5+ years of Project Management experience
- Preferred: 2+ years of People Management experience
- Preferred: PMP, Lean, Agile or Six Sigma certification
- Capital One will not sponsor a new applicant for employment authorization or provide immigration-related support for this position
- Qualified applicants must comply with applicable employment authorization requirements
Benefits
Comp & perks- Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI)
- Comprehensive health, financial, and other benefits supporting total well-being
- Reasonable accommodations for applicants with disabilities