Branch Ambassador, Eastern Maryland

Capital One

Branch Ambassador delivering human-centered banking, cash handling, and digital guidance at Capital One. Supporting customers and surrounding Maryland branches with accurate, compliant service.

Posted 9/2/2026full-timeGreenbelt • Maryland • 🇺🇸 United StatesJunior💰 $48,048 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in executing high-volume cash transactions while maintaining compliance with security and regulatory standards. Proficient in educating clients on digital banking solutions and providing exceptional customer service in a retail environment.

Highest-signal resume keywords

Cash Handling ExperienceRetail Customer ServiceBSA/AML ComplianceG-Suite ProficiencyStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Cash TransactionsNegotiable Instrument ProcessingMobile Banking EducationRemote Deposit CaptureContactless Payments

Soft Skills

Customer HospitalityCommunity-Focused ServiceAdaptabilityTeam CollaborationProfessional Growth Contribution

Certifications & Qualifications

High School DiplomaGEDEquivalent Certification

Industry Keywords

Retail BankingCustomer-Facing ExperienceOperational EfficiencyFederal Regulatory StandardsTraining Attendance

About the role

Key responsibilities & impact

Execute high-volume cash transactions, including deposits, withdrawals, and complex negotiable instrument processing
Maintain accuracy and comply with security, audit, BSA/AML, and federal regulatory standards
Educate clients on mobile banking, remote deposit capture, and contactless payments
Identify clients’ personal or business goals and recommend appropriate digital tools or banking solutions
Greet customers and provide hospitality throughout the branch space
Balance high-volume operational efficiency with community-focused service
Support surrounding branches within a 50-mile radius and occasionally assist other regional locations
Attend required training sessions
Help customers, teammates, and the community while contributing to professional growth

Requirements

What you’ll need

High School Diploma, GED, or Equivalent Certification
At least 1 year of Retail, Sales, or Customer Service experience
At least 6 months of cash handling experience
Available to work a flexible schedule, including weekends
Ability to adapt to business-driven schedule adjustments
Ability to attend all required training sessions
Lifting up to 25 pounds and moving/standing for extended periods of time
Regular and consistent attendance
Associate’s degree (preferred)
2+ years of Retail or Customer-facing experience (preferred)
Proficient in G-Suite (preferred)
Strong written and oral communication skills (preferred)
Capital One will not sponsor a new applicant for employment authorization for this position

Benefits

Comp & perks

Day 1 coverage for Medical, Dental, Vision and Prescriptions
Flexible Spending Accounts
Life and Disability Insurance
Paid Time Off
Education Assistance
Matching 401(k) contribution up to 7.5%
Paid Parental Leave
Mental Health support
Back-up Child or Elder Care
Inclusive environment
Professional growth investment
No traditional sales quotas