Principal Associate, Chief of Staff – Global Payments Network

Capital One

Principal Associate Chief of Staff driving strategic project execution and operational excellence at Capital One, a major consumer and commercial bank. Structuring ambiguous problems, influencing stakeholders, and delivering data-backed solutions.

Posted 9/2/2026full-timeRiverwoods • Illinois, New York, Virginia • 🇺🇸 United StatesJuniorMid-Level💰 $109,900 - $150,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Project Management, utilizing data-driven decision-making and strong communication skills to influence stakeholders and improve customer outcomes. Capable of managing operational workflows and collaborating effectively with diverse teams to address complex problems.

Highest-signal resume keywords

Project ManagementData-Driven Decision MakingStrong Communication SkillsCollaborationProblem Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementData AnalysisPresentation DevelopmentWorkflow ManagementStrategic Planning

Soft Skills

Strong CommunicationCollaborationInfluencingService MindsetRelationship Building

Certifications & Qualifications

PMPLeanAgileSix Sigma

Industry Keywords

Operational WorkflowsCustomer OutcomesStakeholder ManagementProblem StructuringMilitary Experience

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Manage key operational workflows and leadership forums
Build sustainable and scalable solutions addressing associate friction points and improving customer outcomes
Structure ambiguous problems and independently execute plans to answer high-level questions
Establish and socialize timelines and workback schedules
Develop data-driven presentations for senior audiences
Communicate business value to team members, stakeholders, and partners
Act as a thought partner and step in for the manager in strategic conversations when necessary
Use data, logic, and evidence to influence decisions
Build relationships and collaborate with partners to understand customer needs
Maintain a responsive service mindset and manage stakeholder expectations
Collaborate with peers, share best practices, train teammates, and build community
Support colleagues outside the immediate scope when bandwidth allows

Requirements

What you’ll need

Bachelor’s Degree or Military experience
At least 3 Years Project Management experience
Strong communication and collaboration skills
Strong problem solving and influencing skills
Capital One will not sponsor a new applicant for employment authorization for this position
Preferred: Masters or MBA degree
Preferred: At least 5 years of Project Management experience
Preferred: PMP, Lean, Agile or Six Sigma certification

Benefits

Comp & perks

Performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI)
Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being
Reasonable accommodations for applicants who require them