Senior Director, Card Partnerships – Head of Customer Communications Delivery & Operational Strategy

Capital One

Capital One card partnerships director leading customer communications, marketing operations, and transformation strategy. Managing complex programs, stakeholder alignment, risk, and delivery teams.

Posted 8/18/2026full-timeMcLean • Virginia • 🇺🇸 United StatesSenior💰 $238,700 - $272,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Project Management and Financial Services, with a strong focus on strategic leadership, team management, and effective communication. Proven ability to drive complex projects, manage risks, and deliver results in a highly regulated environment.

Highest-signal resume keywords

Project ManagementFinancial Services ExperiencePeople ManagementStrategic LeadershipExecutive Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementRisk ManagementWorkflow Solutions DesignData AnalysisProgram Development

Soft Skills

Communication SkillsTeam BuildingInfluencing Without AuthorityRelationship ManagementAdaptability

Certifications & Qualifications

Bachelor’s DegreeMaster’s Degree Preferred

Industry Keywords

Financial ServicesRegulated EnvironmentPartnershipsOperational StrategyCustomer Communications

About the role

Key responsibilities & impact

Define multi-year strategic objectives and roadmap for the Card Partnerships agenda
Translate executive intent into executable programs and initiatives
Lead moderate to large-sized teams driving complex projects and programs
Design, develop, and manage projects in a complex, dynamic environment
Ensure projects are delivered on time and on budget while managing risk
Own executive-level communications, roadmaps, and reporting for senior leadership
Establish engagement models with partners, legal/compliance, technology leads, business operations, and Accountable Executives
Partner cross-functionally to provide strategic and tactical thought partnership for project delivery
Build relationships and collaborate with stakeholders to ensure delivery commitments and well-managed obligations
Direct the design and implementation of workflow solutions across the Partnerships delivery environment
Drive continuous improvement in risk management using data, technology, and industry best practices
Lead Operational Strategy and transformation for Partnerships Marketing Operations
Own prioritization and delivery of servicing and marketing collateral
Lead the customer communications delivery operation

Requirements

What you’ll need

Bachelor’s Degree or military experience
At least 7 years of Project Management experience
At least 3 years of Financial Services experience
At least 3 years of People Management experience
Proven strategic leadership in a highly regulated environment
Executive maturity and exceptional communication skills
Ability to simplify complex project concepts for business audiences and influence outcomes without direct authority
Strong track record of building, coaching, and managing high-performing teams
Deep understanding of financial services products, risks, and operations
Comfort navigating ambiguity, making high-stakes decisions, and prioritizing in a dynamic business context
Capital One will not sponsor a new applicant for employment authorization for this position
Master’s degree preferred
10+ years of Project Management experience preferred
5+ years of Financial Services experience preferred
5+ years of People Management experience preferred

Benefits

Comp & perks

Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being
Reasonable accommodations for applicants who require them