Process Management Associate – Operational Readiness, Production Support

Capital One

Capital One process management associate supporting payment networks and client onboarding. Analyzing operational data, resolving production issues, and improving processes across digital commerce ecosystems.

Posted 8/14/2026full-timeRiverwoods • Illinois • 🇺🇸 United StatesJuniorMid-Level💰 $66,700 - $76,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in operational workflow formulation, process management, and data analysis within financial services. Proficient in using advanced Excel and Google Sheets for actionable insights and effective communication with cross-functional teams.

Highest-signal resume keywords

Operational Workflow FormulationData Analysis with ExcelProcess ManagementPayments Industry ExperienceDigital Wallet Platforms Exposure

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process ManagementData AnalysisOperational ProceduresPerformance TroubleshootingOperational Risk ManagementRoot Cause AnalysisAutomation OpportunitiesTransaction-Flow Disruption ResolutionCritical ThinkingSpreadsheet Data Manipulation

Soft Skills

Communication SkillsCollaborationProblem-Solving

Tools & Technologies

Microsoft ExcelGoogle Sheets

Certifications & Qualifications

Bachelor’s DegreeMilitary Experience

Industry Keywords

Financial ServicesPaymentsMerchant NetworksDigital CommerceRestricted Authorizations NetworkDigital Wallet Platforms

About the role

Key responsibilities & impact

Formulate operational workflows, execution scopes, and process guidelines to ensure operational readiness before client launches
Define and validate operational procedures for onboarding new partners and programs
Serve as the first line of defense for post-launch operational and production support across supported networks
Diagnose, troubleshoot, and resolve performance anomalies, transaction-flow disruptions, and operational bottlenecks
Manage and escalate operational risks and customer-impacting issues to leadership
Build domain expertise in lines of business including the Restricted Authorizations Network (RAN)
Analyze operational data to identify trends, root causes, process enhancements, and automation opportunities
Compare implemented operational solutions against original objectives and make required adjustments
Use advanced Excel and Google Sheets tools to extract actionable operational insights
Communicate operational concepts to technical teams and business leadership
Partner with cross-functional peers to align operational strategies with business execution

Requirements

What you’ll need

Bachelor’s Degree or military experience
At least 1 year of experience in process management, operations, or project management within financial services
At least 1 year of experience creating pivot tables, manipulating data, and analyzing trends with Microsoft Excel or Google Sheets
Sharp critical thinking skills
Strong spreadsheet data analysis capabilities
Preferred: 2+ years of experience in payments, merchant networks, or digital commerce
Preferred: Exposure to digital wallet platforms such as Apple Pay, Google Pay, or Samsung Pay, or restricted authorization/issuer marketing networks
Capital One will not sponsor a new applicant for employment authorization for this position

Benefits

Comp & perks

Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being
Reasonable accommodation support for applicants who require it