Senior Director, Enterprise Payments Risk and Oversight

Capital One

Capital One payments risk leader overseeing enterprise QA, authority, and training. Modernizing governance through AI, automation, analytics, and executive partnership.

Posted 8/14/2026full-timeRichmond • Virginia • 🇺🇸 United StatesSenior💰 $217,000 - $272,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Payments Quality Assurance, risk management, and process improvement through automation and data analytics. Proven ability to lead teams, engage stakeholders, and develop strategic operational frameworks in a complex payments environment.

Highest-signal resume keywords

Payments Quality AssuranceRisk ManagementProcess ImprovementPeople ManagementStakeholder Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Risk ManagementPayments OperationsProcess ManagementData AnalyticsAutomation ToolsAI-Powered Learning PlatformsPredictive Risk AnalyticsRPAPayments GovernanceQuality Assurance Framework

Soft Skills

Influencing SkillsCommunication SkillsStory-Telling SkillsCollaboration SkillsMentoring Skills

Tools & Technologies

AI-Powered Learning PlatformsInteractive Technology ToolsAutomation ToolsData Analytics Tools

Industry Keywords

Payments AuthorityPayment RailsFinancial IndustryEnterprise-Wide ProgramsStrategic Initiatives

Tech Stack

Tools & technologies

RPARuby on Rails

About the role

Key responsibilities & impact

Establish the strategic vision for Payments QA, Payments Authority, and Training functions
Lead execution of the enterprise-wide payments quality assurance program, payments authority, and payments training functions
Develop an automated, data-driven QA framework to monitor end-to-end payment lifecycles, detect anomalies, reduce defect rates, and ensure compliance
Oversee the enterprise Payments Authority framework, delegation of authority, automated control gates, and oversight across payment rails and verticals
Lead a modern payments curriculum using AI-powered learning platforms and interactive technology tools
Identify and deploy automation, including RPA, natural language processing, and predictive risk analytics
Partner with Accountable Executives, Product, Tech, and Business Risk Offices across payment types and lifecycles
Lead, mentor, and inspire a high-performing team while fostering inclusion, innovation, learning, and operational excellence
Engage senior executives and stakeholders to shape payments governance strategy and execute enterprise priorities

Requirements

What you’ll need

Bachelor's Degree or Military Experience
At least 7 years of experience in risk management, payments, project management, process management, operations, or a combination
At least 5 years of People Management experience
At least 2 years of experience working with executive level stakeholders
Strong foundational knowledge of risk management and/or payment types, rails, and operations, or ability to rapidly master complex domain spaces
Ability to translate enterprise goals into actionable, scalable operational strategies and automated models
Experience or strong passion for process improvement using AI, automation tools, and data analytics
Excellent influencing, communication, and story-telling skills
Ability to collaborate with stakeholders at all levels to manage, inform, and influence outcomes
Preferred: Master's Degree
Preferred: At least 10 years of experience in strategic initiatives, risk management, payments, operations, or project management leadership in a large, matrixed organization
Preferred: At least 5 years of Financial Industry experience
Capital One will not sponsor a new applicant for employment authorization for this position

Benefits

Comp & perks

Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being
Reasonable accommodations for applicants who require them