Senior Associate, Product Management – Partnerships Customer Experience

Capital One

Product manager launching partnership card experiences for Capital One’s US Card customers. Building digital capabilities, roadmaps, and experiments with cross-functional teams.

Posted 8/11/2026full-timeChicago • Illinois, Virginia • 🇺🇸 United StatesSenior💰 $101,100 - $115,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in product management and agile delivery, with a strong focus on customer experience and collaboration across cross-functional teams. Proficient in translating business strategies into consumer-facing digital products while leveraging data-driven decision-making.

Highest-signal resume keywords

Product Management ExperienceAgile Development ProcessCross-Functional Team CollaborationCustomer-Focused ApproachData-Driven Decision Making

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product DesignBusiness AnalysisData ScienceSoftware EngineeringFeature Development RoadmapsUser Story CreationHypothesis-Driven Data AssessmentTechnology Trends UnderstandingDigital Product DevelopmentRisk Management Processes

Soft Skills

Communication SkillsOrganizational SkillsMultitaskingRelationship BuildingAdaptability

Certifications & Qualifications

Bachelor’s DegreeMilitary Experience

Industry Keywords

Customer ExperienceConsumer-Facing Digital ProductsAgile EnvironmentProduct PlatformsStakeholder Engagement

About the role

Key responsibilities & impact

Own the post-acquisition customer experience within Partnerships, enabling new cardholders to spend immediately
Work with business, design, technology, product, marketing, and external partner stakeholders to develop and launch customer-facing experiences
Design, build, and launch new capabilities impacting customers across US Card
Leverage experimentation to improve existing in-market solutions
Collaborate with technology teams to build acceptance criteria and identify research needs for feature design
Break down business epics into features and user stories, driving teams toward minimal viable products for valid feature tests
Use hypothesis-driven data assessment to ensure products and features meet business needs
Own and prioritize feature development roadmaps while following risk-management processes and procedures
Conduct research and develop features using new and evolving technology in an agile environment
Collaborate with designers, technologists, data scientists, and subject-matter experts to build solutions
Deliver product platforms by understanding technology trends and architecture strategy
Participate in horizontal forums and build relationships across technology, design, internal stakeholder, and partner teams
Articulate product roadmaps, communicate business value to stakeholders, and elevate team results

Requirements

What you’ll need

Bachelor’s degree or military experience
At least 1 year of product management experience, or at least 1 year of experience in product design, agile delivery, business analysis, data science, or software engineering
Preferred: Bachelor’s degree in computer science or engineering
1+ years translating business strategy or analysis into consumer-facing digital products
1+ years of experience working on core product platforms powering digital experiences
1+ years working with cross-functional teams as a product owner in an agile development process
Comfortable with ambiguity and eager to learn
Ability to communicate complex ideas clearly to varied audiences
Ability to organize, multitask, prioritize work, and overcome roadblocks
Customer-focused approach and ability to understand external or internal customer needs
Ability to learn new technologies and ask for help when needed
Ability to work with diverse teams and establish long-lasting relationships
Capital One will not sponsor a new applicant for employment authorization for this position

Benefits

Comp & perks

Performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI)
Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being
Reasonable accommodations for applicants who require them