Dealer Success Manager

Capital One

Dealer Success Manager helping auto dealers adopt Capital One’s Navigator Platform. Partnering with sales teams on training, retention, troubleshooting, and ROI conversations.

Posted 8/11/2026full-timePlano • Texas • 🇺🇸 United StatesJunior💰 $109,900 - $125,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Process Management and Relationship Management while driving customer adoption and retention for the Navigator Platform. Possesses strong analytical skills and a customer-centric approach to enhance dealer engagement and maximize technology value.

Highest-signal resume keywords

Process ManagementRelationship ManagementProcess ImprovementCustomer-Centric ApproachTechnical Troubleshooting

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Interpersonal SkillsAnalytical SkillsAttention to DetailAdaptability

Tools & Technologies

Navigator Platform

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Sales ProcessCustomer AdoptionCustomer RetentionMarket StrategiesDealer Stakeholders

About the role

Key responsibilities & impact

Operate as a Strategic Consultant and Customer-Centric Partner to auto dealers within the Capital One Sales Process
Partner with the Area Sales Manager and POD team members to develop and execute market strategies and achieve sales goals
Support POD sales efforts for the Navigator Platform and own the customer adoption and retention lifecycle
Drive process improvements aligned with customer outcomes and the Capital One Sales Process
Provide subject matter expertise on processes and the Navigator Platform
Troubleshoot product and process issues related to the Navigator Platform
Visit dealerships frequently in-market to foster relationships and execute the customer enablement cycle
Deliver specialized expertise during initial pitches and closing techniques
Own seamless setup, expert training, and strategic ROI conversations
Educate dealer stakeholders and gain buy-in to maximize technology and process value

Requirements

What you’ll need

High School diploma, GED or equivalent certification
At least 1 year of experience in Process Management
At least 1 year of experience in Relationship management
Dedicated, disciplined sales professional who excels in a team environment
Expertise in process improvement
Strong interpersonal and analytical skills
Attention to detail and ability to adapt to a dynamic agile environment
Ability to communicate and influence partners across the company and multiple organizational levels
Customer-centric approach with ability to train users and drive tool adoption
Ability to deeply understand the product and quickly troubleshoot technical issues
Ability to travel up to 50% within the United States
Capital One will not sponsor a new applicant for employment authorization for this position

Benefits

Comp & perks

Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being