Principal Associate, Content Designer – Discover Customer Experience

Capital One

Principal content designer creating accessible digital banking experiences for Capital One. Developing UX content, design systems, and end-to-end customer flows across digital channels.

Posted 8/11/2026full-timeNew York City • New York, Virginia • 🇺🇸 United StatesJuniorMid-Level💰 $143,200 - $163,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in content design and strategy, with a strong focus on user experience and the ability to create compelling digital content across various platforms. Proficient in utilizing design and prototyping tools to enhance user flows and collaborate effectively with cross-functional teams.

Highest-signal resume keywords

Content DesignUser Experience DesignContent StrategyFigma ProficiencyDesign System Contribution

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Content AuditsContent Governance ModelsMicrocopy DevelopmentDigital Content CreationTaxonomy and Terminology Lists

Soft Skills

CollaborationInfluencing OutcomesPresentation SkillsBalancing Customer NeedsFacilitating Design Process

Tools & Technologies

Design Prototyping ToolsContent Design ToolsDesign Systems

Industry Keywords

Data-Heavy Problem SpacesRegulated Environments

About the role

Key responsibilities & impact

Combine content design expertise with customer and business understanding to co-create innovative solutions to complex problems
Craft compelling, accurate, and accessible digital content experiences
Create content audits, taxonomy and terminology lists, content guidelines and patterns, content governance models, and microcopy
Develop content for websites, user interfaces, emails, push notifications, and chatbot responses supporting end-to-end user flows
Champion customers through the design process using data, research insights, scalability, technology constraints, and feedback
Facilitate design process activities with teams and partners, balancing customer needs and business goals
Build understanding of technology and data capabilities and emerging technologies to inform work and identify opportunities
Foster partner relationships, collaborate across perspectives, influence outcomes, break down silos, and gain alignment
Present work to audiences across levels and job functions, articulating insights and design decisions

Requirements

What you’ll need

At least 3 years of experience in content design, content strategy, or UX writing
Strong portfolio demonstrating process, results, and impact
Strong writing and deep expertise in user experience design
Experience using appropriate content design tools, platforms, frameworks, and design systems
Preferred: 4+ years of experience in content design, content strategy, or UX writing
Preferred: 4+ years of experience working with and contributing to an established design system
Preferred: 4+ years of experience collaborating with product, technology, and business partners
Preferred: 3+ years of experience working with and contributing to an established design system
Proficiency in design and prototyping tools such as Figma
Experience working in heavily regulated, data-heavy problem spaces
Capital One will not sponsor a new applicant for employment authorization for this position

Benefits

Comp & perks

Performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI)
Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being
Reasonable accommodations for applicants who require them