Finance Operations Associate, Reconciliation

Capital One

Finance Operations Associate reconciling Capital One Travel transactions across flights, hotels, and cars. Supporting reporting, investigations, automation, and operational accuracy.

Posted 8/9/2026full-timeMcLean • New York, Virginia • 🇺🇸 United StatesJuniorMid-Level💰 $66,700 - $91,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in financial reconciliation, operational workflows, and data analysis within the travel industry. Proficient in using reporting tools and AI-assisted technologies to enhance operational efficiency and customer experience.

Highest-signal resume keywords

Financial ReconciliationOperational WorkflowsData AnalysisTravel OperationsGoogle Suite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial WorkflowsReconciliation ProcessesReportingIssue TrackingEscalation ManagementQA ProcessesOperational InvestigationsTransaction ProcessingData AnalysisOperational Reporting

Soft Skills

Attention to DetailProblem SolvingClear CommunicationCollaborationPrioritization

Tools & Technologies

DashboardsReporting ToolsAI-Assisted TechnologiesOperational ToolsAutomation Technologies

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Travel OperationsARCIARSabreAmadeusTravelportAggregatorsNDC

About the role

Key responsibilities & impact

Support day-to-day financial reconciliation and exception-management workflows across Flights, Hotels, and Cars
Assist with ARC and IAR reconciliation tasks to ensure financial accuracy and operational compliance
Monitor operational queues, reporting, and reconciliation workflows to identify issues, discrepancies, and trends
Support manual overflow processes and operational exceptions from automated servicing and reconciliation systems
Assist with investigations involving ticketing, refunds, exchanges, airline adjustments, and financial discrepancies
Maintain monthly operational reporting, financial summaries, reconciliation tracking, and process documentation
Collaborate with Customer Service and Learning & Development teams to resolve agent errors and financially impactful operational issues
Support bug triage, escalation tracking, and operational investigations across servicing and financial workflows
Assist with testing, validation, and QA of operational tools, workflows, automations, and configuration changes
Use dashboards, reporting tools, and AI-assisted technologies to identify trends and support operational decisions
Support operational launches, roadmap activities, and cross-functional initiatives across Capital One Travel categories
Identify operational gaps and share actionable customer-experience insights with product teams

Requirements

What you’ll need

High School Diploma, GED or equivalent certification
1+ years of experience in finance, product operations, travel operations, customer operations, or technical support
3+ years of experience in travel and with travel providers such as Sabre, Amadeus, Travelport, Aggregators, NDC, or ARC
1+ year of experience working with data, reporting, transaction processing, financial workflows, or operational investigations
1+ years of experience with operational workflows, reconciliation processes, reporting, issue tracking, escalation management, and QA processes
1+ years of experience analyzing operational or financial data
1+ years of experience with Google Suite
Ability to manage and prioritize multiple operational workflows with strong attention to detail
Ability to approach operational and financial issues thoughtfully, identify solutions, escalate risks, and improve processes
Interest in modern travel technology platforms and operational systems
Comfort leveraging AI-powered tools and automation technologies
Ability to use data, dashboards, and reconciliation metrics to identify trends and monitor performance
Ability to work effectively across Customer Service, Product, Engineering, Commercial, and Operations teams
Clear and professional communication with technical and non-technical stakeholders
Motivation to grow within product and travel operations and learn emerging technologies
Capital One will not sponsor a new applicant for employment authorization for this position

Benefits

Comp & perks

Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI)
Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being
AI-powered operational tools and automation technologies
Reasonable accommodations for applicants who require them