Senior Director, Account Executive Operations

Capital One

Senior Director leading account executive operations at Capital One. Fostering high-performance culture and strategic partner management with a focus on operational excellence.

Posted 7/30/2026full-timeRemote • Virginia • 🇺🇸 United StatesSenior💰 $217,000 - $247,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in strategic planning and operational management, with a focus on driving process improvements and managing executive-level client relationships in the financial services sector. Proven ability to lead cross-functional transformations and develop key performance indicators to measure success.

Highest-signal resume keywords

Strategic PlanningChange ManagementPeople LeadershipAccount ManagementOperational Metrics

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process ImprovementPerformance ManagementCapability BuildingOperational DesignKPI Development

Soft Skills

Executive LeadershipClient EngagementCross-Functional CollaborationCoachingTraining Strategy

Certifications & Qualifications

High School DiplomaGEDBachelor’s DegreeMaster’s Degree

Industry Keywords

Financial ServicesPayments IndustryC-Suite RelationshipsSouth American MarketEnterprise-Wide Initiatives

About the role

Key responsibilities & impact

Provide executive leadership and strategic vision for the operational business support of critical partners
Design frameworks that guide daily operations and drive enterprise-wide process improvements
Serve as the executive sponsor for complex partner relationships at the C-suite level
Define the overarching strategy for mitigating operational gaps and system risks
Oversee the deployment of enterprise-wide initiatives to eliminate failure modes and ensure compliance
Champion cross-functional transformations by partnering with executive stakeholders across Product, Tech, and Sales
Define key performance indicators (KPIs) and operational metrics for the department
Lead the organization through periods of growth and change with comprehensive training and adoption strategies
Client engagement requiring approximately 25-30% travel

Requirements

What you’ll need

High School Diploma, GED or equivalent certification
At least 10 years of account management, operations, or relationship management experience within the financial services or payments industry
At least 8 years of people leadership and performance management experience
Bachelor’s or Master’s Degree (preferred)
12+ years of account management, operations, or relationship management experience within the financial services or payments industry (preferred)
10+ years of senior leadership experience, specifically focused on coaching leaders, organizational design, and scaling complex operational teams (preferred)
Demonstrated expertise in strategic planning, capability building, and managing executive-level client relationships within the South American market (preferred)
5+ years of change management experience (preferred)

Benefits

Comp & perks

Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being