Senior Director, Chief of Staff – Card Servicing, Shared Services

Capital One

Senior Director, Chief of Staff supporting leadership at Capital One’s Shared Services. Leading strategic initiatives and managing complex cross-functional projects to enhance operational efficiency.

Posted 7/29/2026full-timeMcLean • Virginia • 🇺🇸 United StatesSenior💰 $245,100 - $307,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in strategic planning, stakeholder management, and organizational change, with a strong focus on driving operational excellence and enhancing associate engagement initiatives.

Highest-signal resume keywords

Strategic PlanningStakeholder ManagementCross Functional Project LeadershipOrganizational Change ManagementPeople Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Project ManagementOperational ExcellenceProcess Management

Soft Skills

Relationship BuildingInfluencingCollaboration

Certifications & Qualifications

Bachelor’s DegreeMaster’s Degree Preferred

Industry Keywords

Shared ServicesAssociate EngagementLeadership TeamLabor StrategyBudget Management

About the role

Key responsibilities & impact

Serve as a strategic thought partner for the Shared Services leadership team
Prioritize leadership team agenda on key areas (goals, labor strategy, budget etc)
Aid the leadership team in strategic planning and uncovering efficiencies
Act as a central point of contact between leadership team and other key partners
Understand the organization’s strategy and vision to influence complex problems
Lead and execute strategy for Associate Engagement initiatives
Create and manage processes to manage operating rhythms with senior leaders
Develop relationships within direct and extended team members to act as an informed sounding board

Requirements

What you’ll need

Bachelor’s degree or military experience
At least 7 years of experience in project management, human resources or strategic planning
At least 7 years of experience managing stakeholders across different business functions
At least 7 years of experience leading cross functional projects
At least 5 years of people management experience
Master’s Degree preferred
5+ years of experience driving organizational change and operational excellence

Benefits

Comp & perks

performance based incentive compensation
cash bonuses
long term incentives (LTI)
health benefits