Market Manager

Capital One

Market Manager overseeing Capital One branches in Nassau Market. Facilitating customer experiences and driving team development with a focus on growth without pressure of sales quotas.

Posted 7/20/2026full-timePlainview • New York • 🇺🇸 United StatesJuniorMid-Level💰 $112,100 - $126,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in people management and customer service, with a focus on enhancing guest experiences and driving community engagement. Proficient in coaching teams on digital banking solutions and fostering a supportive work environment.

Highest-signal resume keywords

People Management ExperienceCustomer Service ExcellenceRetail ExperienceProblem-Solving SkillsCommunity Engagement

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Retail ExperienceSales ExperienceBanking ExperienceCustomer Experience Management

Soft Skills

Behavioral CoachingCritical ThinkingTeam EmpowermentHigh-Energy Environment

Tools & Technologies

Mobile BankingOnline Banking

Certifications & Qualifications

High School DiplomaGEDEquivalent Certification

Industry Keywords

Financial ServicesCustomer ExperienceVolunteerismBrand Advocacy

About the role

Key responsibilities & impact

Cultivate 'Every Customer, Every Time': Obsessed with guest experience
Lead through Behavioral Coaching: Create a supportive, high-energy environment
Bring the Capital One Brand to Life: Maintain a pristine environment and advocate for brand values
Lead with an Owner’s Mindset & Drive Continuous Improvement: Manage branches with franchise ownership attitude
Empower De-escalation & Resourceful Problem-Solving: Build critical thinking in team members
Embrace Digital Innovation & Simplify the Complex: Coach team on mobile and online banking experiences
Drive Purposeful Community Impact: Champion volunteerism and connect with local organizations

Requirements

What you’ll need

High School Diploma, GED, or Equivalent Certification
At least 2 years of Retail, Sales, or Banking Experience
At least 1 year of People Management experience or 1 year of Supervisory experience
Bachelor’s Degree (Preferred)
4+ years of Customer, Retail, or Financial Services experience (Preferred)
2+ years of People Management experience (Preferred)

Benefits

Comp & perks

Day 1 coverage for Medical, Dental, Vision and Prescriptions
Flexible Spending Accounts
Life and Disability Insurance
Paid Time Off
Education Assistance
Matching 401(k) contribution up to 7.5%
Paid Parental Leave
Mental Health support
Back-up Child or Elder Care
And much more!