Senior Associate Process Manager, Incident Management

Capital One

Senior Associate, Process Manager managing incident response and oversight at Capital One. Collaborating across teams to ensure effective incident management and operational goals are met.

Posted 7/10/2026full-timeRichmond • Virginia • 🇺🇸 United StatesSenior💰 $88,800 - $101,300 per yearWebsite

About the role

Key responsibilities & impact

Monitor performance of Enterprise Payments network; respond to technical outages impacting customers and associates through all channels
Responsible for ownership and execution of processes critical to the end user support and incident management function
Establish and maintain formal process documentation
Engage with Senior Leadership as needed, to communicate details and updates relating to high-severity incidents
Interface between Enterprise Payments stakeholders and IT in a highly collaborative environment
Compile and analyze advanced level reporting that is often complex, which includes gathering, transforming and presenting data to key stakeholders and external partners
Partner with upstream and downstream stakeholders and other partners to support intent changes and makes adjustments timely in a well-managed way
Participate in internal quality assurance controls and monitoring, including real-time review and editing of communications
Partner with global teams to ensure round the clock support and health of the network
Interface with Technology teams to assess impacts to operations during multi-user incident events
Support ad hoc, enhancement or business-wide projects either independently or through partnership with support teams
Foster a culture of openness, collaboration and continuous improvement

Requirements

What you’ll need

High School Diploma, GED or equivalent certification
At least 1 year of experience with data reporting and analytics
At least 1 year of process or project management experience
At least 2 years of experience using Google Suite
Bachelor's Degree or military experience (preferred)
At least 1 year of experience supporting, partnering and interacting with internal business partners
At least 2 years of experience with access management or incident management (preferred)
At least 2 years of experience with reporting and analytics (preferred)
At least 2 years of process or project management experience (preferred)
At least 3 years of experience using Google Suite (preferred)
BPM Certification (preferred)

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Performance based incentive compensation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Data ReportingAnalyticsProcess ManagementIncident ManagementProject Management

Soft Skills

CollaborationCommunicationContinuous ImprovementOpenness

Certifications

BPM Certification