Enterprise Payments Manager – Strategic Intent & Change Management

Capital One

Program Manager for Enterprise Payments at Capital One managing strategic intent and change management processes. Collaborating with leaders to prioritize and plan initiatives in a hybrid work environment.

Posted 6/24/2026full-timeRichmond • Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $138,100 - $173,400 per yearWebsite

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Manage the Strategic Intent and Change Management function for the Enterprise Payments Program Management Office
Collaborate closely with business leaders to develop and track against strategic prioritization and planning frameworks
Oversee the change management process to ensure operational readiness and to mitigate risk impacts
Execute planning and prioritization processes for key leaders and stakeholders
Lead a high performing team of project and process managers
Drive the execution of resource capacity planning exercises in collaboration with business partners
Manage large scale change management processes
Demonstrate strong communication skills
Manage a large group of stakeholders
Track organizational priorities against KPIs/OKRs
Drive complex planning strategies while providing strategic direction
Own reporting and escalations structure

Requirements

What you’ll need

High School Diploma, GED, or Equivalent Certification
At least 3 Years of project management, product management or program management experience
At least 3 years of people leadership experience
At least 3 years managing stakeholders across business functions
At least 2 years of experience using Google Suite or Microsoft Office
Bachelors Degree or Military Experience (preferred)
PMP, Lean, Agile or Six Sigma certification (preferred)
At least 5 years in people leadership experience (preferred)
At least 8 years of project or program management experience (preferred)
At least 3 years of banking payments experience (preferred)
At least 5 years of experience supporting, partnering and interacting with internal and external stakeholders (preferred)
At least 2 years of product or tech experience (preferred)

Benefits

Comp & perks

Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
Eligible for performance based incentive compensation, which may include cash bonus(es) and/or long term incentives

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementprogram managementproduct managementchange managementresource capacity planningKPI trackingOKR trackingstrategic planningstakeholder managementbanking payments

Soft Skills

communicationleadershipcollaborationstrategic directionteam managementorganizational readinessrisk mitigationplanningexecutionprioritization

Certifications

PMPLeanAgileSix Sigma