Senior Associate, Client Services

Capital One

Senior Associate in Client Services handling client interactions for Capital One's Commercial Bank. Collaborating across teams to ensure exceptional client experiences and resolving issues proactively.

Posted 6/24/2026full-timeCharlotte • North Carolina, Texas, Virginia • 🇺🇸 United StatesSenior💰 $80,800 - $92,200 per yearWebsite

About the role

Key responsibilities & impact

Own the client experience in all interactions including detailed follow through
Execute job duties following policies, standards and/or procedures within target turnaround times and quality levels
Keep internal and external stakeholders informed of status, risks and issues to delivery
Work with partners driving to root cause and identifying sustainable, repeatable solutions to ensure repeat occurrences are avoided for all clients
Learn and become an expert in Capital One credit, deposit, and treasury management products and services
Research and learn about your client’s industry, business, and individual banking needs
Collaborate within and across teams and organizations to analyze and resolve client issues
Represent Client Solutions with internal partners and clients based on sound judgment
Develop solutions to problems based on subject matter expertise

Requirements

What you’ll need

High School Diploma, GED or equivalent certification
At least 2 years of experience in client services or customer service
At least 2 years of experience in Microsoft Office (Outlook, Excel, Word, PowerPoint) or Google Suite (Sheets, Slides, Docs)
Bachelor’s Degree or Military experience (preferred)
3+ years of customer service, business process or project management experience (preferred)
3+ years of experience with Treasury Management (preferred)

Benefits

Comp & perks

Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicebusiness process managementproject managementTreasury ManagementMicrosoft OfficeGoogle Suite

Soft Skills

client experience managementstakeholder communicationproblem solvingcollaborationjudgment

Certifications

High School DiplomaGED