Manager, Counsel – Complaints, Disputes & Fraud

Capital One

Legal Counsel addressing consumer complaints and providing support to business units at Capital One. Collaborating with cross-functional teams to ensure compliance and effective legal responses.

Posted 6/23/2026full-timeMcLean • Illinois, Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $149,800 - $188,100 per yearWebsite

About the role

Key responsibilities & impact

Provide legal advice on responses to customer complaints and disputes
Work with compliance and business partners to investigate consumer complaints and develop appropriate responses
Identify and coordinate resolution of potential compliance or operational errors across businesses
Provide advice on standardized responses for recurring complaints and demands for compensation
Analyze litigation and regulatory trends impacting the credit card business

Requirements

What you’ll need

Juris Doctor from an accredited law school
Active member in good standing of at least one state bar
At least 3 years of experience as an attorney in a law firm, at a government agency, as a military judge advocate or as in-house counsel
Preferred: 4+ years of experience in financial services-related legal positions
Strong communication and interpersonal skills
Ability to adapt to a dynamic environment
Analytical and organizational skills

Benefits

Comp & perks

Comprehensive, competitive, and inclusive health benefits
Financial benefits including 401(k) matching and performance-based incentives
Flexible work arrangements allow for work-life balance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Juris Doctorlegal advicecompliance investigationlitigation analysisregulatory trends analysis

Soft Skills

communication skillsinterpersonal skillsadaptabilityanalytical skillsorganizational skills

Certifications

active state bar membership