Senior Associate, Process Manager

Capital One

Senior Associate, Process Manager at Capital One leading integrated marketing projects through governance planning and execution. Collaborating with various teams to achieve project objectives.

Posted 6/23/2026full-timeRichmond • Virginia • 🇺🇸 United StatesSenior💰 $96,500 - $110,100 per yearWebsite

About the role

Key responsibilities & impact

Autonomously lead and drive integrated marketing projects through intake, discovery, and delivery involving Project Planning (documenting objectives, success measures, scope and customer expectations), Governance Planning and Management (roles, responsibilities, interactions, communication), and Project Execution (project schedules, and decisions, risk and issue logs)
Act as liaison between strategy leads, creative teams, business partners, channel workstream leads, and cross-functional team members and conduct and manage all meetings
Monitor and manage critical path, decisions, risks, plan contingencies, facilitate scope changes, identify gaps, and build mitigation plans to achieve desired outcomes
Support GEO (Generative Engine Optimization) initiatives by facilitating content production process to enable AI Search goals
Navigating whitespace comfortably and proactively identify opportunities to establish processes and interaction models that drive work forward
Adhere to department/audit policies, procedures, and expectations while managing scope, schedule, resources, and budget to deliver high-quality results
Work with strategy team to identify and solve opportunities to improve and streamline process and project management practices
Communicate effectively with associates of all levels and build relationships that will allow for collaboration and open dialogue through difficult conversations
Manage many concurrent projects with shifting deadlines/priorities simultaneously

Requirements

What you’ll need

Bachelor’s Degree or Military Experience
At least 2 years of Project or Process Management Experience
At least 2 years of experience with project management software or tools
4+ years of Project or Process Management experience (Preferred)
3+ years managing projects for in-house creative, marketing, or agency teams (Preferred)
2+ years of experience with Workfront (Preferred)
Proficiency in Google Suite (Preferred)
Ability to self-manage and escalate potential roadblocks with confidence (Preferred)
Strong written and verbal communication skills with exceptional analytical and problem-solving skills (Preferred)
Experience in resource and task management with the ability to explore solution-oriented approaches based on project-specific needs (Preferred)

Benefits

Comp & perks

comprehensive, competitive, and inclusive set of health, financial and other benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Project ManagementProcess ManagementGovernance PlanningRisk ManagementContent ProductionAI SearchResource ManagementTask ManagementAnalytical SkillsProblem-Solving

Soft Skills

CommunicationCollaborationRelationship BuildingSelf-ManagementAdaptabilityProactive IdentificationFacilitationNegotiationConflict ResolutionCritical Thinking

Certifications

Bachelor’s DegreeMilitary Experience