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Fraud Intake Coordinator – Fraud & Disputes Operations
Capital OneFraud Intake Coordinator at Capital One addressing fraud-related customer inquiries and providing support. Collaborating with teams to ensure compliance and customer satisfaction while maintaining records.
About the role
Key responsibilities & impact- Handle inbound customer inquiries related to fraud and disputes
- Provide support and resolutions to customer issues
- Maintain accurate records of customer interactions
- Collaborate with team members to improve processes
- Adhere to compliance and privacy policies
Requirements
What you’ll need- High school diploma, GED or equivalent certification
- At least 2 years of customer service or call center experience
- At least 1 year of Google Suite or Microsoft Office experience
- At least 3 years of customer service or call center experience (preferred)
- At least 6 months of experience in the financial industry (preferred)
- At least 1 year of Fraud or Disputes experience (preferred)
Benefits
Comp & perks- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development programs
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicecall center experienceFraud experienceDisputes experiencerecord keeping
Soft Skills
problem solvingcollaborationcommunicationprocess improvement
Certifications
high school diplomaGED