Fraud Intake Coordinator – Fraud & Disputes Operations Inbound

Capital One

Fraud Intake Coordinator assisting customers with fraud and disputes inquiries at Capital One. Working remotely with a focus on customer service and effective communication.

Posted 6/23/2026full-timeRichmond • Arizona, Florida, Ohio, Utah, Virginia • 🇺🇸 United StatesJuniorMid-Level💰 $21 per hourWebsite

About the role

Key responsibilities & impact

Handle inbound calls related to fraud and disputes
Communicate effectively with customers to resolve issues
Exercise good judgment and decision-making skills
Maintain sufficient reliable private internet connection for remote work

Requirements

What you’ll need

High school diploma, GED or equivalent certification
At least 2 years of customer service or call center experience
At least 1 year of Google Suite or Microsoft Office experience
Preferred: At least 3 years of customer service or call center experience
Preferred: At least 6 months of experience in the financial industry
Preferred: At least 1 year of fraud or disputes experience

Benefits

Comp & perks

Medical, Dental, Vision, Prescription coverage
Day 1 Flexible Schedule Options
Paid Time Off
Wellbeing offerings such as backup childcare and Mental Wellness support
Tuition Reimbursement
Paid Training and Development offered quarterly
Flexible Spending Account
Life Insurance
Disability Insurance
401 K and Stock Purchase Plan

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicecall center experiencefraud experiencedisputes experienceGoogle SuiteMicrosoft Office

Soft Skills

communicationjudgmentdecision-making

Certifications

high school diplomaGED