Senior Director, Research & User Intelligence, Customer and Developer Experiences

Capital One

Head of XD Research & User Intelligence focusing on user knowledge for product experience at Capital One. Accelerating user research while building a world-class team in tech-driven organization.

Posted 6/19/2026full-timeMcLean • California, Massachusetts, New York, Virginia • 🇺🇸 United StatesSenior💰 $269,600 - $335,700 per yearWebsite

About the role

Key responsibilities & impact

Accelerate learning velocity and ensure partner/stakeholder learning needs are met
Guide team to build cumulative user intelligence, create and maintain research programs, support continuous discovery and rapid testing, and drive experience measurement
Drive strategic research initiatives to tackle critical challenges
Identify areas where research can have the most significant impact
Define an approach to user experience research that prioritizes insights-driven decisions
Lead and manage a team of user intelligence analysts/researchers
Participate as a member of the XD Research & Human Intelligence leadership team
Build and maintain close working relationships with key internal and external partners

Requirements

What you’ll need

At least 8 Years in User Experience Research, Data Science, Customer Experience, or Product Management
At least 3 years of experience aggregating, collecting, and analyzing qualitative and quantitative data
At least 2 years managing researchers, analysts, or data scientists
10+ Years in User Experience Research, Data Science, Customer Experience, or Product Management (Preferred)
10+ years of experience aggregating, collecting, and analyzing quantitative data (Preferred)
7+ years managing researchers, analysts, or data scientists (Preferred)
Experience with developing AI-enabled continuous discovery tools or programs (Preferred)
Experience extracting insights from synthetic data or personas and building automated research workflows (Preferred)
Experience with performance management, career coaching, and attracting and hiring top talent (Preferred)
Exceptional communication skills; ability to influence senior executives (Preferred)
Expertise in Human Factors, Statistics, Computer science, HCI, Psychology, Sociology, Information Systems Architecture, Data Science, or Behavioral Economics (Preferred)

Benefits

Comp & perks

Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

User Experience ResearchData ScienceCustomer ExperienceProduct ManagementQualitative Data AnalysisQuantitative Data AnalysisAI-enabled Continuous Discovery ToolsAutomated Research WorkflowsHuman FactorsStatistics

Soft Skills

Communication SkillsInfluencing Senior ExecutivesTeam ManagementCareer CoachingAttracting TalentBuilding RelationshipsLeadershipStrategic ThinkingResearch Program DevelopmentExperience Measurement