Manager, Process Management – Personal Loans

Capital One

Process Manager responsible for delivering and documenting processes in the financial sector. Collaborating with leaders to enhance operational efficiency and drive results.

Posted 6/19/2026full-timeMcLean • Illinois, Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $134,400 - $153,300 per yearWebsite

Tech Stack

Tools & technologies

PMPSQL

About the role

Key responsibilities & impact

Deliver flawlessly executed processes that improve business efficiency
Ensure all process documentation is accurately documented and maintained
Collaborate with leaders to influence results impacting the company’s bottom line
Provide essential operations management across finance, risk management, communications management, project management
Support change management through project management as PL transforms to destination state

Requirements

What you’ll need

High School Diploma, GED or equivalent certification
At least 3 years of experience in Process Management, Project Management or Risk Management
At least 2 years of experience leading technology delivery processes
At least 2 years of experience designing, building and managing internal business processes
At least 2 years of experience in technology controls or auditing
At least 2 years of experience with Microsoft Office or Google Suite
Bachelor’s Degree or Military experience (preferred)
4+ years of experience in Process Management, Project Management or Risk Management (preferred)
3+ years of Financial Services experience (preferred)
1+ years of experience with SQL (preferred)
PMP, Lean, Agile or Six Sigma certification (preferred)

Benefits

Comp & perks

Performance based incentive compensation
Cash bonus(es)
Long term incentives (LTI)
Comprehensive and competitive health benefits
Financial benefits
Inclusive set of benefits that support total well-being

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Process ManagementProject ManagementRisk ManagementTechnology Delivery ProcessesInternal Business ProcessesTechnology ControlsAuditingSQL

Soft Skills

CollaborationInfluencingChange Management

Certifications

PMPLeanAgileSix Sigma