Auto Finance Customer Service Coordinator

Capital One

Auto Finance Customer Service Coordinator providing customer support and creating positive experiences. Engaging customers via calls about their auto loans and guiding them through refinancing options.

Posted 6/18/2026full-timeRemote • Texas • 🇺🇸 United StatesJuniorMid-Level💰 $43,680 per yearWebsite

About the role

Key responsibilities & impact

Place outbound calls to potential customers looking to refinance their auto loans
Take an active role in educating customers about our products and services
Answer inbound calls and greet customers with energy and enthusiasm
Thrive in a fast-paced, lively and dynamic work environment
Use a conversation based approach to uncover customer needs using open-ended questions
Guide customers through the online enrollment process
Assist customers with account questions in an energetic and spirited manner
Perform multiple tasks / navigate multiple systems simultaneously to service the customer’s application or troubleshoot their questions and issues
Build trust and confidence with our customers that we are there to help serve their needs and reach their financial goals
Strive for first call resolution, and take true ownership of customer needs and issues

Requirements

What you’ll need

High School Diploma, GED, or equivalent certification
At least 2 years Customer Service or Call Center Experience
At least 1 year of experience using Google Suite or Microsoft office
At least 1 year of auto finance experience
At least 3 years of Customer Service or Call Center experience
At least 2 years experience working in the Financial Industry

Benefits

Comp & perks

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicecall center experienceauto financeGoogle SuiteMicrosoft Office

Soft Skills

communicationproblem-solvingcustomer educationtrust buildingownership

Certifications

High School DiplomaGED