Senior Associate – Learning Experience Designer

Capital One

Learning Experience Designer creating impactful learning products for Capital One's Job Family Learning team. Driving initiatives through collaboration, focusing on data-driven solutions for technical audiences.

Posted 6/17/2026full-timeRichmond • Virginia • 🇺🇸 United StatesSenior💰 $80,800 - $101,300 per yearWebsite

About the role

Key responsibilities & impact

Drive impactful and innovative learning solutions for Capital One’s Job Family Learning team
Partner with the business to translate intent into effective learning products using a customer-focused, iterative approach
Independently solve problems
Elevate talent through the creation of learning products and assets
Manage multiple complex learning initiatives with minimal oversight
Leverage learning science and UX principles to design engaging and effective learning experiences
Use feedback and defined metrics to continuously improve learning solutions and measure their real-world performance outcomes
Balance learner perspectives with business needs to deliver scalable and valuable learning solutions
Actively share best practices, identify efficiencies, and fully participate in team ceremonies

Requirements

What you’ll need

Experience educating, onboarding, or supporting more technical roles such as product, tech, design or other technical talent or at a tech-forward organization
High level of initiative, ownership, and a customer-centric mindset
Strong written and verbal communication skills, with ability to influence partners
Ability to manage ambiguity, lead through change, and deliver in a matrixed environment
Partner with subject matter experts to identify learning objectives and define the scope of instructional initiatives for maximum business impact
Partner with other Learning & Development professionals across the Enterprise to gain efficiencies, share best practices, and optimize how we interact
Leverage expertise in adult learning to create high-quality and engaging learning experiences
Bachelor's degree or military experience
At least 2 years of experience in training design or development delivery, or a combination of both
At least 1 year of experience with multimedia authoring tools like Articulate 360 or other online interactive e-Learning courseware
At least 1 year of experience applying instructional design in digital modalities
1+ year of experience guiding learning solutions in a corporate setting (preferred)
1+ year of experience with mobile content creation/curation and delivery (preferred)
1+ year of experience using multimedia tools (Adobe Premiere, Camtasia, or similar) (preferred)
1+ year of experience working with graphics tools (Adobe Photoshop, Adobe Illustrator, or similar) (preferred)
1+ year of experience in project management (preferred)

Benefits

Comp & perks

Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

training designdevelopment deliveryinstructional designmultimedia authoring toolsmobile content creationproject managementlearning scienceUX principlesadult learninge-Learning courseware

Soft Skills

initiativeownershipcustomer-centric mindsetwritten communicationverbal communicationinfluencingmanaging ambiguityleading through changecollaborationproblem-solving

Certifications

Bachelor's degreemilitary experience