Senior Manager, Research & User Intelligence – Card Platforms & Data

Capital One

Senior Manager of Research & User Intelligence at Capital One driving user insights through research. Collaborating with cross-functional teams to enhance product offerings based on actionable data.

Posted 6/11/2026full-timeMcLean • New York, Virginia • 🇺🇸 United StatesSenior💰 $200,700 - $229,100 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

User Experience ResearchData ScienceCustomer Experience Researchquantitative data analysisqualitative data analysisdata triangulationhypothesis-driven designjobs-to-be-done studiescontinuous discovery programmingdata acquisition mechanisms

Soft Skills

project leadershipstakeholder managementcommunicationcollaborationcritical thinkingproblem-solvingdata synthesisprioritizationadaptabilitycreativity

Certifications & Qualifications

advanced degree in Human Factorsadvanced degree in HCIadvanced degree in Statisticsadvanced degree in Data Scienceadvanced degree in Behavioral Economics

Industry Keywords

enterprise settingsproduct development lifecycleUX measurementdata acquisitionresearch programsconnected studiescontinuous discoverydata aggregationuser intelligenceresearch methodologies

About the role

Key responsibilities & impact

Optimize and Scale Cumulative User Intelligence: Plan and conduct connected studies and establish data acquisition mechanisms
Prioritize and lead rapid testing within the product development lifecycle
Manage and Maintain Continuous Discovery Programming
Support UX Measurement and Hypothesis-driven Design
Conduct and Socialize Data Triangulation & Synthesis

Requirements

What you’ll need

At least 4 years of professional experience in User Experience Research, Data Science, or Customer Experience Research
At least 4 years of experience aggregating, collecting, and analyzing quantitative and qualitative data
At least 3 years of experience autonomously leading multi-stakeholder projects or research programs
Background in leading research in enterprise settings
Experience conducting structured, quantitative jobs-to-be-done studies
Advanced degree in Human Factors, HCI, Statistics, Data Science, or Behavioral Economics

Benefits

Comp & perks

Performance based incentive compensation
Comprehensive health benefits
Financial benefits
Wellness programs