Process Manager

Capital One

Manager of Network Disputes at Capital One leading dispute analysis and providing team management. Fostering operational excellence through collaboration and internal controls for improved efficiency.

Posted 6/11/2026full-timeHouston • Illinois, Texas, Virginia • 🇺🇸 United StatesJuniorMid-Level💰 $122,100 - $153,300 per yearWebsite

About the role

Key responsibilities & impact

Lead a team responsible for monitoring and analyzing details pertaining to dispute cases and dispute volumes generated by network participants
Holistically analyze all dispute arbitration cases within established service levels
Apply final decisions in accordance with published Dispute Rules and Operating Rules and Procedures
Manage and mentor a team of senior associates, fostering a culture of operational excellence and continuous improvement
Partner with cross-functional teams to support dispute resolution and reconciliation
Develop and enforce departmental procedures and internal controls to ensure strict adherence to governance models
Champion process improvements that reduce manual work and reduce complexity

Requirements

What you’ll need

Bachelor’s Degree in Business Administration, Accounting, Management, Human Resources or Economics
At least 2 years of experience in Process management
At least 2 years of experience in Project management
At least 2 years of experience in People management
At least 2 years of experience in Relationship management
Master’s Degree in Business Management, Process Management, Project Management, Risk Management, Communications, Computer Science or Information Systems (Preferred)
Lean certification or Six Sigma certification (Preferred)
At least 5 years of experience in Process management (Preferred)
At least 5 years of experience in Project management (Preferred)
At least 5 years of experience in People management (Preferred)
At least 5 years of experience in Complex problem solving (Preferred)
At least 5 years of experience in Relationship management (Preferred)

Benefits

Comp & perks

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

process managementproject managementpeople managementrelationship managementcomplex problem solving

Soft Skills

leadershipmentoringoperational excellencecontinuous improvementcross-functional collaboration

Certifications

Lean certificationSix Sigma certification