Product Design Director – Consumer & Developer Experience

Capital One

Product Design Director leading EASE Customer Experience team in Consumer & Developer Experience at Capital One. Driving design strategy and collaborating with cross-disciplinary teams.

Posted 6/11/2026full-timeMcLean • New York, Virginia • 🇺🇸 United StatesLead💰 $230,400 - $263,000 per yearWebsite

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Hard Skills

product designservice designdesign strategycontent designUXUIdesign systemsbusiness case developmentprototypingweb and mobile technologies

Soft Skills

leadershipcommunicationinterpersonal skillsrelationship buildingpeople managementteam environment creationcollaborationinsight sharingstrategic thinkingcustomer advocacy

Tools & Technologies

FigmaAI assistantsClaudeGeminidesign toolkitdesign systemanalytics toolsproduct management toolsresearch toolsprototyping tools

Industry Keywords

design leadershiphigh-impact projectsbusiness objectivesmarket trendsoperating modelsOKRscross-disciplinary teamscustomer insightsdata capabilitiestechnology considerations

About the role

Key responsibilities & impact

Lead a talented, cross-disciplinary team of designers
Collaborate deeply with research teams and Product and Tech leadership
Responsible for leading high-impact, complex projects
Define and drive design strategy that informs the higher-level vision of the organization and aligns to business objectives
Leverage established expertise and leadership in product design
Help oversee and optimize the use of appropriate tools, platforms, frameworks and design systems
Create conditions for a positive and inclusive team environment
Champion voices of both customers and partners
Demonstrate expert knowledge of products, processes, customers, competitors and industry market trends
Share insights around technical advances and data capabilities

Requirements

What you’ll need

At least 8 years of experience in a product design role
At least 3 years of experience leading design teams
Experience in a design toolkit that spans product design, service design, design strategy or content design
Experience leading product design teams operating across UX or UI, strategy, content and research from strategy through delivery to market
Experience with AI assistants tools like Claude or Gemini, and agentic development like Claude Code
Experience partnering with product managers, engineers, marketing and analytics leaders across multiple business lines to shape strategy, OKRs, roadmaps and operating models
Experience working within a design system
Proficiency with web and mobile technologies and platforms, navigating technology considerations and constraints to drive sound product and experience decisions
Expertise with design and prototyping tools such as Figma
Proficiency in business case development, grounding product and user experience decisions to business value
Exceptional written and verbal communication skills
Exceptional interpersonal skills and relationship building across complex organizations
Exceptional people management and development skills.

Benefits

Comp & perks

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.