Principal Process Manager – Fee Billing

Capital One

Principal Process Manager overseeing fee billing processes at Capital One. Responsible for improving billing workflows, ensuring accuracy, and collaborating with teams.

Posted 6/9/2026full-timeRiverwoods • Illinois, Texas, Virginia • 🇺🇸 United StatesLead💰 $98,900 - $124,300 per yearWebsite

ATS Keywords

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Hard Skills

fee billing formsfee mappingbilling reconciliationbilling accuracyaudit readinessfee setupsbilling discrepanciespricing exceptionsdocumentation maintenanceprocess management

Soft Skills

collaborationguidancecoachingknowledge sharingleadership

Tools & Technologies

internal pricing schedulespartner contractsSOPs

Certifications & Qualifications

Bachelor’s DegreeMilitary experience

Industry Keywords

billing integritycontinuous improvementaudit-ready documentation

About the role

Key responsibilities & impact

Oversee the daily intake, setup, and validation of fee billing forms
Ensure timely and accurate fee mapping for transactions
Reconcile daily outputs against internal pricing schedules and partner contracts to ensure billing integrity
Drive continuous improvement in billing accuracy, cycle time, and audit readiness
Collaborate with internal teams to ensure fee setups align with contractual terms
Serve as the escalation point for complex billing discrepancies and pricing exceptions
Maintain audit-ready documentation for all fee setups
Provide day-to-day guidance to junior analysts and contractors, reviewing their setups and offering coaching on fee standards and billing logic
Lead knowledge-sharing sessions and contribute to desk procedures and SOPs

Requirements

What you’ll need

Bachelor’s Degree or Military experience
At least 5 Years Process Management experience
At least 7 years of Process Management experience (Preferred)

Benefits

Comp & perks

Health insurance
401(k) matching
Performance based incentive compensation
Comprehensive, competitive and inclusive set of health, financial and other benefits