Process Manager, Monthly Billing

Capital One

Manager of Process Management overseeing monthly billing processes for Capital One. Designing workflows and managing a team to enhance operational efficiency and reduce revenue leakage.

Posted 6/9/2026full-timeIllinois, Texas, Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $122,100 - $153,300 per yearWebsite

About the role

Key responsibilities & impact

Oversee the end-to-end configuration, validation, and freeze of recurring monthly billing processes
Manage the monthly reconciliation close process
Create and validate processes
Design and produce metrics used to measure efficiency and effectiveness
Drive process improvements aligned with desired customer outcomes
Analyze, identify, and correct data issues with systems used or owned by a department
Provide subject matter expertise on processes when representing the department in projects and other meetings
Manage and lead a team of associates

Requirements

What you’ll need

Bachelor’s Degree or Military Experience
At least 5 years of experience in Process management
Master’s Degree or MBA (Preferred)
Lean certification or Six Sigma certification (Preferred)

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible working hours
Paid time off
Performance-based incentive compensation

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

process managementdata analysismetrics designbilling processesreconciliation close processprocess validationprocess improvement

Soft Skills

leadershipteam managementcommunicationsubject matter expertise

Certifications

Lean certificationSix Sigma certification