Process Manager, Incentive Manager

Capital One

Lead Process Manager overseeing workflows for reward and rebate calculations at Capital One. Collaborate with teams for operational efficiency and data integrity.

Posted 6/9/2026full-timeMcLean • Illinois, Texas, Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $122,100 - $153,300 per yearWebsite

About the role

Key responsibilities & impact

Creating and validating processes
Own the end-to-end design, execution, governance, and optimization of complex reward, volume-based incentive, and rebate calculation workflows for automated and manual incentives.
Designing and producing metrics used to measure efficiency and effectiveness
Driving process improvements aligned with desired customer outcomes
Analyzing, identifying, and correcting data issues with systems used or owned by a department
Providing subject matter expertise on processes when representing the department in projects and other meetings
Managing and leading a team of associates

Requirements

What you’ll need

Bachelor’s Degree or Military experience
At least 5 years of experience in Process management
Master’s Degree or MBA (Preferred)
Lean certification or Six Sigma certification (Preferred)

Benefits

Comp & perks

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

process managementdata analysisworkflow designmetrics productionprocess optimizationincentive calculationgovernance

Soft Skills

leadershipteam managementcommunicationsubject matter expertiseproblem-solving

Certifications

Lean certificationSix Sigma certification