Process Manager, Fee Billing

Capital One

Manager of Process Management leading fee billing operations with Capital One. Overseeing billing workflows, ensuring compliance, and training junior analysts.

Posted 6/9/2026full-timeRiverwoods • Illinois, Texas, Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $122,100 - $153,300 per yearWebsite

About the role

Key responsibilities & impact

Oversee the daily intake, setup, and validation of fee billing forms
Ensure timely and accurate fee mapping for transactions
Reconcile daily outputs against internal pricing schedules and partner contracts to ensure billing integrity
Drive continuous improvement in billing accuracy, cycle time, and audit readiness
Collaborate with internal teams to ensure fee setups align with contractual terms
Maintain audit-ready documentation for all fee setups
Provide day-to-day guidance to junior analysts and contractors

Requirements

What you’ll need

Bachelor’s Degree or Military Experience
At least 5 years of experience in Process management
Lean certification or Six Sigma certification

Benefits

Comp & perks

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

fee billingfee mappingreconciliationbilling accuracyaudit readinessdocumentation

Soft Skills

collaborationguidanceprocess managementcontinuous improvement

Certifications

Lean certificationSix Sigma certification