Director, Fraud Queue Leader

Capital One

Director driving operational excellence in AML-Fraud investigation and compliance at Capital One. Managing teams and strategies to ensure effective risk management and regulatory compliance.

Posted 6/2/2026full-timeMcLean • Texas, Virginia • 🇺🇸 United StatesSenior💰 $187,300 - $235,100 per yearWebsite

About the role

Key responsibilities & impact

Lead and optimize AML-fraud investigation operations, overseeing alert intake, triage, case development, escalations, and Suspicious Activity Report (SAR) decisioning across the department.
Drive operational efficiency and throughput by establishing and overseeing scalable processes, directing the management of investigative queues to optimize throughput, ensure risk-based prioritization, and minimize backlogs.
Ensure risk-based decisioning through the effective prioritization and dispositioning of functions, aligning with industry best practices and standards.
Develop, maintain, and champion a strong control and governance environment to ensure continuous audit/exam readiness, successful regulatory exams, and strict compliance with regulatory requirements (including the Bank Secrecy Act/BSA for SAR decision making and filing).
Serve as a primary stakeholder in identifying and anticipating emerging risks to proactively evolve and direct investigative strategies in response to shifts in fraud and AML typologies.
Define and execute the evolution of investigative strategies and methodologies in response to rapidly changing financial crime schemes.
Serve as a key strategic partner to Compliance, Risk, Legal, and other stakeholders to align on AML policies, interpret regulatory expectations, and manage the organizational risk appetite.
Leverage advanced data analytics and reporting to identify macro trends, emerging financial crime risks, and strategic operational inefficiencies, translating insights into executive-level action plans.
Drive a culture of continuous improvement by identifying systemic process gaps, conducting root cause analysis, and sponsoring initiatives to enhance efficiency and control effectiveness at scale.
Ensure consistency and defensibility of all investigative decisions under intense regulatory scrutiny, by maintaining and establishing clear standards and governance.
Lead, mentor, and develop investigative team managers, fostering deep expertise in complex fraud and AML typologies, promoting a high-performance and accountable culture.
Implement and monitor critical key performance indicators (KPIs) such as case cycle time, productivity, and quality, using data to inform strategic resource allocation and process changes.
Influence and govern upstream detection systems and downstream reporting processes to drive holistic, end-to-end financial crime risk management across the enterprise.
Incorporate feedback from Quality Assurance, internal audit, and regulatory reviews to strategically strengthen investigative quality, standardization, and policy adherence across the function.

Requirements

What you’ll need

Bachelor’s Degree or military experience
At least 6 years of experience in compliance or financial crime risk
At least 5 years of people management experience.
Juris Doctorate or Master's degree in Accounting, Finance, or Business Administration, or similar related field.
Strong verbal and written communication skills with the ability to interact effectively with regulatory agencies and executive leadership.
Professional certifications such as CAMS, CFE, CFCI, CFCS, or CRCM.
10+ years of experience in a large, complex financial institution, or FinTech environment with a mature AML-Fraud program.
10+ years of people management experience, including managing teams and/or programs at a director level or above.
Demonstrated experience leading cross-functional initiatives and influencing executive-level stakeholders.

Benefits

Comp & perks

comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

AML-fraud investigationdata analyticsregulatory compliancerisk-based decisioningcase developmentroot cause analysiskey performance indicators (KPIs)investigative strategiesfinancial crime risk managementprocess optimization

Soft Skills

leadershipcommunicationmentoringstrategic thinkingcollaborationproblem-solvinginfluencingcontinuous improvementorganizational skillsstakeholder management

Certifications

CAMSCFECFCICFCSCRCM