Manager, Process Management – Finance Tech, Intelligent Foundations & Experiences

Capital One

Process Manager supporting Finance Tech initiatives and projects, mitigating risks and improving efficiency. Collaborating with various teams and leading process improvement efforts for organizational success.

Posted 6/2/2026full-timeRichmond • Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $122,100 - $153,300 per yearWebsite

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Support senior Technology leadership to develop well-managed documentation and reporting to support organizational needs and goals
Help drive Engineering Operations progress through the use of AI tools and capabilities
Work with our partners and stakeholders to proactively plan and communicate upcoming enterprise initiatives and monitor progress and impediments
Support ETB and Tech Transformation activities by tracking and resolving process breakdowns, issues and risk events across Finance Tech product domains
Manage and monitor enterprise tools to ensure enterprise requirements are in compliance with policy and standards
Promote strategic vision and execute tactical operations to enhance the well-managed culture across Finance Tech
Proactively engage team members and project leads to ensure system changes or enhancements consider Tech controls and Tech standards before implementation
Utilize data analysis to conduct process improvements in helping drive efficiencies throughout the organization
Proactively monitor Finance Tech compliance, resiliency, and Identity Access Management metrics, developing the metrics that are measured and analyzed
Identify and implement continual Tech program enhancements based on industry standards and best practices in alignment with Capital One’s strategic risk direction
Champion ideas related to process automation and the consideration of relevant or emerging technologies as a means to mitigate risks
Support the Finance Tech team as the subject matter expert for identity access management across the technology landscape
Manage the Enterprise resiliency process for Finance Tech ensuring teams are prepared, participate and communicate with leadership on status and root cause analysis on any issues identified
Partner with key stakeholders and develop data governance framework and performance metrics to be implemented and communicated in Finance Tech

Requirements

What you’ll need

High School Diploma, GED, or equivalent certification
At least 4 years of experience in technology project management, process management, or risk management
At least 2 years of experience in Continuous Improvement methodologies
Bachelor's Degree (Preferred)
5+ years of experience in Process Management (Preferred)
2+ years of experience in people management (Preferred)
Business Process Management, PMP, Lean, Agile or Six Sigma certification (Preferred)

Benefits

Comp & perks

comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisprocess managementrisk managementproject managementprocess automationContinuous Improvement methodologiesmetrics developmentcompliance monitoringidentity access managemententerprise tools management

Soft Skills

communicationstakeholder engagementteam collaborationproblem-solvingstrategic visiontactical operationsleadershipproactive planningorganizational skillsroot cause analysis

Certifications

PMPLeanAgileSix SigmaHigh School DiplomaGEDBachelor's Degree